Support Specialist

🕒 October 20

🏄 California, Idaho, +3 more states – Remote

🏄 California – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $65k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

PDI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1977

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

PDI is a company dedicated to preventing and controlling infections across healthcare, foodservice and community settings. It develops and manufactures evidence-based infection-prevention products (including disinfecting and sanitizing wipes and sprays), UVC disinfection systems (Tru‑D), and provides contract manufacturing services for consumer and pharmaceutical products. PDI combines R&D, clinical partnerships and large-scale manufacturing to supply hospitals, foodservice operators and other institutional customers.

📋 Description

• Provide technical support and implementation services for Tru-D customers • Serve as the primary post-sale contact for new and existing Tru-D customers within the geographic area • Drive customer disinfection program success and build relationships with Tru-D operators and managers • Service existing devices under Tru-D warranty obligations • Identify, manage, mitigate, and escalate service issues • Execute repairs, troubleshooting, and upgrades • Perform annual preventive maintenance service calls • Train new and existing accounts on Tru-D device operation and accompanying software • Provide initial, retraining, new staff, and operator-shadowing training • Develop and maintain customer relationships to ensure satisfaction and program effectiveness • Handle customer and product-related inquiries and collaborate with departments to resolve issues • Monitor client performance using Tru-D software tools, dashboards, KPIs, and reports to drive utilization • Support quality investigations, determine root causes, assess customer needs, and provide solutions • Implement new devices through uncrating, inspection, testing, and demonstrations • Support sales presentations, demos, and trade shows as needed • Maintain accurate customer relationship and needs records in Salesforce.com and other internal management tools • Maintain service tools and inventory • Travel to multiple hospital facilities within the territory and adjust travel based on customer needs • Participate in the on-call rotation for the 24-hour hotline

🎯 Requirements

• Associates or bachelors degree preferred • Must obtain required hospital credentialing as needed • Proficient computer skills, including Microsoft Office Suite • Basic knowledge of Salesforce.com preferred • Customer Service experience required • Knowledge of Healthcare preferred • Technical support experience preferred • Reliable, with efficiency, accuracy, and attention to detail • Strong organizational and interpersonal skills • Ability to learn quickly and multitask • Strong analytical and problem-solving skills • Highly motivated, with ability to work independently, multitask, and collaborate effectively in a team environment • Sense of urgency and ability to prioritize and use critical thinking to make timely decisions • Mechanical or electrical knowledge preferred • Legally authorized to work in the United States without current or future employer-sponsored visa sponsorship • Required hospital credentialing as needed • Willingness to travel frequently within the territory, including up to 80% overnight travel • Ability to support second- and third-shift training and on-call support rotation

🏖️ Benefits

• Medical, behavioral & prescription drug coverage • Health Savings Account (HSA) • Dental coverage • Vision coverage • 401(k) savings plan with company match and profit sharing • Basic and supplemental Life and AD&D insurance • Flexible Spending Accounts (FSAs) • Short- and long-term disability • Employee Assistance Program (EAP) • Health Advocacy Program • Legal services • Critical illness coverage • Hospital indemnity coverage • Accident coverage • Identity theft and fraud protection • Pet insurance • Employee discounts • Sick & safe leave • Vacation • Company and floating holidays • Paid parental leave • Summer hours, depending on position • Flex place/flex time options, depending on position • Bonus