Team Manager, Training

Job not on LinkedIn

🕒 September 15

🏖️ New Jersey – Remote

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💵 $140k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 0%

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Logo of Pearson VUE

Pearson VUE

1001 - 5000 employees

Founded 1994

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Lead and develop a cross-functional Instructor-Led Training team, including Training Architects, Operations Managers, and Schedulers • Define the enterprise training strategy, operating model, governance, tools, and processes required to scale Pearson’s live training business • Ensure Training Architects partner with clients to understand learning needs, participant profiles, timelines, content requirements, and delivery expectations • Oversee operational handoffs, instructor scheduling, external trainer coordination, class readiness, delivery logistics, and post-training follow-through • Manage team utilization, capacity planning, workload balance, staffing needs, and delivery priorities aligned to customer demand and revenue expectations • Review training offerings, identify new opportunities, and package training solutions for enterprise clients • Equip Sales and Go-to-Market teams with training offering details, qualification guidance, positioning, delivery assumptions, and customer value messaging • Monitor customer satisfaction, learner feedback, instructor performance, delivery risks, operational metrics, and repeat business opportunities • Serve as an escalation point for strategic customer issues, delivery risks, scheduling challenges, instructor concerns, and cross-functional alignment needs • Use data and reporting to improve utilization, delivery quality, customer experience, revenue contribution, and scalability • Build repeatable playbooks, templates, dashboards, and best practices for consistent enterprise training delivery

🎯 Requirements

• Experience leading training, learning services, professional services, customer delivery, or training operations functions in an enterprise business environment • Experience managing cross-functional teams responsible for solution design, operations, scheduling, customer delivery, and business performance • Strong knowledge of instructor-led training or virtual instructor-led training operations • Experience working directly with enterprise clients to understand business needs, define training requirements, align stakeholders, and deliver successful outcomes • Experience designing Learning plans that may include live training in conjunction with other forms of learning • Proven ability to manage utilization, capacity planning, performance metrics, operational priorities, and revenue-related expectations • Experience creating or scaling training offerings, service portfolios, delivery models, playbooks, dashboards, tools, or operating processes • Strong commercial awareness and ability to collaborate with Sales, Customer Success, Content, Product, Finance, Delivery, and external partners • Excellent executive communication skills • Bachelor’s degree or equivalent combination of education and relevant professional experience • Preferred: experience in enterprise learning, workforce skilling, technology training, education technology, professional certification, or customer-facing learning services • Preferred: experience with AI skills, cybersecurity, and power skills • Preferred: experience managing distributed or global teams across multiple time zones and regions • Preferred: experience with external instructors, training vendors, authorized training partners, or contract trainer networks • Preferred: experience enabling sales teams, go-to-market planning, or customer-facing training offering collateral • Preferred: experience with proposals, statements of work, pricing inputs, utilization targets, revenue growth, margin considerations, or business cases • Preferred: familiarity with training platforms, learning management systems, scheduling tools, CRM systems, reporting dashboards, or resource management systems

🏖️ Benefits

• Annual incentive program • Benefits offered by Pearson (specific benefits are linked but not detailed in the posting)

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