Customer Service Representative

🕒 September 15

🇺🇸 United States – Remote

💵 $47k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Phia Group, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 Private Equity Round on 2018-09

Consulting • Healthcare • Insurance

The Phia Group, LLC is a dedicated provider of healthcare cost containment solutions, focusing on empowering self-funded health plans to maximize benefits and minimize costs. Through a comprehensive suite of services, including subrogation and recovery, claims negotiation, and cost transparency initiatives, The Phia Group aims to help employers and families navigate the complexities of healthcare with advocacy and expertise. Their commitment to improving healthcare accessibility and affordability sets them apart in the industry.

📋 Description

• Answer calls and written inquiries from clients, insureds, attorneys, and adjusters • Collect accident details to determine potential sources of recovery and promote or demote cases accordingly • Support a positive caller experience by participating in call queues, engaging with customers, and educating callers • Manage high-volume inquiries through phone calls, voicemails, faxes, scanned correspondence, and emails • Identify and assess customer needs to achieve maximum client satisfaction • Assist callers in real time with data collection or education • Transfer or redirect calls to appropriate Recovery Specialists • Use internal systems and resources to provide accurate, complete information • Maintain phone coverage and minimize missed and abandoned calls • Review, promote, and activate client and Phia-generated referrals • Collect and document attorney and adjuster information in the appropriate system tabs • Handle calls, case activations, data entry, and data management within company guidelines • Respond to department requests through the online questionnaire portal • Research automatic updates from a national database used to identify third-party claims • Review scanned documentation for systematic updates, including Phia Accident Questionnaires • Generate client-specific reports weekly as needed • Protect company assets from unauthorized access, disclosure, or modification • Comply with information security policies

🎯 Requirements

• 2+ years of experience in a law firm, insurance company, Third Party Administrator (TPA), or medical field • Call center experience • Located in MST or PST preferred • High School diploma or equivalent preferred • Bilingual preferred, but not required • Remote work or education experience • Private workspace with closed off door for privacy • Sufficient internet speed to support video, IP phone, and multi-system usage • No distractions in home that would require assistance during working hours • Strong verbal and written communication skills • Knowledge of good telephone etiquette, soft skills, and emotional intelligence • Effective listening skills • Mastery of time management and organization with ability to pivot from task to task • Excellent attention to detail and documentation • Outstanding organizational, interpersonal, and administrative skills • Ability to work as part of a team and independently • Self-motivated and able to meet deadlines under pressure

🏖️ Benefits

• Exceptional benefits for employees • Fully remote role • Remote work or education experience • Equal opportunity employment