Customer Operations Specialist

Job not on LinkedIn

🔥 2 minutes ago

🌐 Canada, Mexico – Remote

🇨🇦 Canada – Remote 🇲🇽 Mexico – Remote

💵 $20k - $35k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Plasma

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

₿ Crypto

Consulting • Logistics • Crypto

Plasma is a purpose-built blockchain designed specifically for stablecoin payments. It offers near-instant, low-cost global settlement and is capable of handling thousands of transactions per second while ensuring compatibility with Ethereum's smart contracts and applications. By leveraging the security and decentralization of Bitcoin as a sidechain, Plasma provides a reliable and efficient platform for remittances, merchant payments, and other financial services involving stablecoins.

📋 Description

• Handle inbound customer queries across chat, email, and support tooling • Take accountability for response quality and speed • Work alongside the Head of Operations to build processes, identify gaps, and support operational decisions • Create response frameworks, internal guides, templates, and escalation paths • Help onboard international Operations team members and maintain consistency across regions • Track customer issues, identify recurring themes, and flag them to Product and Engineering • Help prioritise fixes that improve customer outcomes • Collaborate with Compliance, KYC, and Product during onboarding and verification flows • Represent customer feedback in internal discussions and advocate for improvements • Rotate weekend shifts approximately once every 6 weeks, with time off the following week

🎯 Requirements

• 1 to 3 years of experience in customer operations, customer success, or a support role, ideally within fintech, payments, or crypto • Competent English language required • Comfortable with ambiguity in an early-stage company • Understanding of the basics of stablecoins and digital assets and motivation to learn more • Ability to manage a queue, prioritise effectively, and maintain quality under pressure • Ability to collaborate with people across functions, time zones, and seniority levels • Flexibility in working hours and weekend shifts • Willingness to work or be available in the Central Standard Time timezone • Startup or scale-up process-building experience preferred • Exposure to Intercom, Zendesk, Freshdesk, or similar support tooling preferred • Familiarity with KYC or compliance workflows preferred • Experience supporting or managing a small team preferred • Multilingual skills preferred

🏖️ Benefits

• Token compensation • Visa sponsorship and relocation support if joining from abroad • Premium health insurance for you and your family, fully covered by Plasma • Monthly wellness budget for gym, therapy, sauna, or massage • All the tools and tech needed to operate at your best • Ability to take days worked on weekend shifts off the following week • London HQ gym access and daily food for those who thrive in an office environment