Solutions Analyst – Pharmacy

Job not on LinkedIn

🔥 9 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

PointClickCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Secondary Market on 2022-03

Healthcare • Consulting • Healthcare Insurance

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

📋 Description

• Provide world class customer support to clients administering, configuring, and using the application • Develop an in-depth understanding of cloud-based software supporting processes and patient care in long-term care facilities • Resolve simple to moderately complex technical issues through log analysis, research, and problem recreation • Work cross-functionally to deliver quality, satisfaction, and customer resolutions • Use and search the knowledge base and occasionally contribute or update content • Meet or exceed service delivery guidelines and key performance indicators • Document problems, investigative steps, and resolutions via phone, email, chat, and web portal in the help desk ticketing system • Work weekday coverage between 8am ET and 9pm ET, with occasional scheduled overtime, weekend, holiday, and on-call work as required • Participate in improving operational tools and processes • Support and contribute to organizational goals autonomously or as part of a remote team • Establish and maintain effective relationships with internal and external stakeholders • Report to the Manager, Customer Support

🎯 Requirements

• Post-secondary education required • Experience supporting and troubleshooting web-based software applications • Experience in a technical support position is an asset • Degree or post-secondary education in Information Technology or a related technical field preferred • Exposure to AI tools and desire to leverage them to enhance work content and user experience • Sound understanding of API and service technologies and functions • Ability to handle clients professionally and confidently • Ability to manage concurrent tasks and organize, prioritize, and coordinate assignments • Critical thinking and time management skills • Ability to work autonomously or as part of a remote team • Ability to establish and maintain effective relationships with internal and external stakeholders • Previous experience with IMM, pharmacy integrations, or HL7 workflows is an asset • PointClickCare EHR experience, particularly with Orders, eMAR, and pharmacy workflows, is an asset • Knowledge of pharmacy operations and medication management workflows in skilled nursing and long-term care facilities is an asset • Experience using diagnostic tools is preferred • Prior PointClickCare experience, including Orders, eMAR, or HL7 messages, is an asset • Prior experience using Salesforce/Service Cloud

🏖️ Benefits

• Fulltime benefits • Overtime eligibility • Shift work required eligibility • In-office events including onboarding, team events, and semi-annual and annual team meetings • Flexibility • Growth opportunities • Training and development • Accommodations available upon request • Equal employment opportunity and disability accommodations