Senior IT Manager

Job not on LinkedIn

🔥 6 minutes ago

🇨🇦 Canada – Remote

💵 $132k - $154k / year

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 5%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 59 days.

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PolicyMe

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

PolicyMe is a Canadian insurance company that specializes in offering affordable and straightforward life insurance, critical illness, and health and dental insurance products. Their services are primarily delivered online, providing users with the convenience of obtaining quotes and securing insurance coverage quickly and efficiently. PolicyMe is recognized for its no-hassle approach, featuring fast approvals and the ability to tailor coverage to the customer's needs. With a strong focus on term life insurance, they also provide various coverage options for families, individuals, and seniors. Their mission is to simplify the insurance purchasing process for Canadians by leveraging technology and expert advice.

📋 Description

• Define the vision and roadmap for the IT Support team • Communicate IT Support progress and goals to Business Operations, Engineering, Leadership, and People and Culture • Own IT equipment provision, inventory management, disposal governance, budgets, and equipment selection • Prioritize process improvements, security rollouts, bugs, and maintenance activities • Participate in the Information Security Committee • Own access control and maintenance of PolicyMe’s SOC 2 certification • Manage role-based access control and third-party vendor management • Design and execute IT support availability timelines and SLAs • Develop and manage a backlog of IT initiatives • Coordinate IT equipment and access-related issue resolution across functions • Communicate IT and information-security governance across the organization • Coordinate testing and launch readiness for patches and security releases • Measure IT Support metrics and report them to the broader organization

🎯 Requirements

• 3-5 years of experience in IT support management, Information Security, or Engineering, preferably in a start-up or scale-up technology setting • Track record of leading projects and delivering measurable results • Ability to think and plan strategically while remaining hands-on with day-to-day tasks • Excitement about AI opportunities for IT and active learning about new applications and technologies • High emotional intelligence and exceptional collaboration skills • Comfort with technical topics and ability to work closely with engineers • Ability to identify, assess, and clearly communicate risks involving sensitive personal information • Strong problem-solving skills, including structuring ambiguous problems and managing solutions from concept to deployment • Strategic decision-making skills, including evaluating tradeoffs, data, and second- and third-order impacts

🏖️ Benefits

• Generous PTO - 20 vacation days • A comprehensive benefits plan with premiums paid in full by PolicyMe • Investment in your professional development, including an L&D budget, AI tooling budget, performance reviews twice a year and ongoing feedback • An extremely high performing, low-ego, remote-first team • Option to work from home or PolicyMe’s Toronto-based office • Costs covered for employees to attend in-person experiential socials twice a year • Access to stock options based on performance

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