Technical Support Specialist

🔥 5 minutes ago

🇨🇦 Canada – Remote

💵 $75k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Versapay

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

🤝 B2B

💳 Fintech

☁️ SaaS

💰 $4M Post-IPO Debt on 2019-11

B2B • Fintech • SaaS

Versapay is a company offering a collaborative accounts receivable (AR) network designed for industry-leading AR automation and B2B payment solutions. The platform provides tools to automate AR tasks, manage cash applications, and facilitate B2B payments across channels, integrating with ERP systems like Microsoft Dynamics, NetSuite, and Sage Intacct. Versapay's solutions help teams collaborate effectively over the cloud, reducing manual processing and improving cash flow. The company focuses on simplifying the invoice-to-cash process using artificial intelligence, enhancing customer experience with easy-to-use portals, and offering comprehensive digital payment methods. Versapay also supports large-scale B2B transactions worldwide, promoting efficiency and environmental benefits through digital invoicing.

📋 Description

• Serve as the escalation point for advanced technical issues involving ERP integrations, APIs, middleware, and custom configurations • Perform in-depth log analysis, error tracing, and root cause analysis using Jira, Salesforce, and internal monitoring platforms • Replicate and diagnose customer-reported issues in sandbox/demo environments and document steps for development teams • Address data integrity, system performance, and security/compliance concerns across ERP modules • Support ETL processes, token migrations, and third-party connector troubleshooting • Collaborate with Product, Engineering, and QA to validate releases, escalate bugs, and align enhancements with customer needs • Act as a technical SME during client escalation calls • Liaise with ecosystem partners and third-party vendors to resolve cross-platform issues • Create and maintain troubleshooting guides, runbooks, and knowledge base articles • Document customer interactions, solutions, and troubleshooting steps in Intercom and Salesforce • Analyze escalation trends and recommend product/process improvements • Participate in incident reviews and war rooms, providing technical leadership and post-mortem analysis • Communicate complex technical concepts clearly to customers • Manage high-visibility or complex cases end-to-end with timely updates and expectation management

🎯 Requirements

• Proven experience supporting ERP systems (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics) or complex SaaS platforms • Strong troubleshooting and problem-solving skills, including SQL/database management, API diagnostics, and system integration • Familiarity with business processes in finance, HR, or supply chain, and ability to map technical issues to business impact • Experience with system upgrades, patch management, and regression testing • Ability to manage user accounts, roles, and permissions within ERP or enterprise software • Excellent written and verbal communication skills, with ability to translate technical details for non-technical audiences • Deep product knowledge and advanced troubleshooting skills • Ability to coordinate across multiple internal and external teams

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