Technical Program Manager, CX Tooling

🕒 October 1

🇺🇸 United States – Remote

💵 $200k - $250k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Technical Program Manager

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Polymarket

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

₿ Crypto

🎲 Gambling

💸 Finance

Crypto • Gambling • Finance

Polymarket is a prediction market platform that enables users to wager on the outcomes of various events, including political elections, sports contests, and cryptocurrency price movements. Operating as a decentralized betting service, it allows participants to buy and trade shares in event outcomes, providing a unique way to engage with and speculate on future scenarios. Polymarket combines elements from both traditional markets and blockchain technology, creating an innovative environment for users to make predictions and potentially profit from their insights.

📋 Description

• Own and prioritize the CX tech roadmap across ticketing, CRM, AI automation, and integrations, making the call on what gets built and when • Configure, evaluate, and continuously improve Decagon AI agents to increase automated resolution rates and reduce manual handling • Translate operational pain points from CX teams into clear, buildable requirements for Engineering, and follow those specs through to delivery • Lead tooling rollouts from kickoff through launch, coordinating across Engineering, Operations, and vendors to keep projects on track • Partner with product Engineering on integrations CX depends on, including API connections, webhooks, and data flows between systems • Administer CX platforms day to day, owning access controls, configuration changes, and change management across the stack • Manage vendor relationships and contracts for CX software, including renewals, escalations, and evaluations of new tools

🎯 Requirements

• 4 or more years in CX systems, technical program management, or a directly comparable role • Hands-on admin experience with at least one major support platform such as Zendesk, Salesforce Service Cloud, or Intercom, including configuration, not just usage • Proven experience deploying AI agents or automation in a support context, including owning the evaluation of whether they are actually working • Comfortable working with APIs, webhooks, and integrations at a level where you can design a solution and review an implementation • Strong program management skills across multiple concurrent projects, with a track record of shipping on time without losing stakeholders along the way • Clear written and verbal communication with both technical and non-technical audiences • Experience building LLM evaluation frameworks or QA workflows for AI-generated responses (Plus) • Background working in fintech, crypto, or trading platforms where compliance, speed, and user trust are all in play (Plus)

🏖️ Benefits

• Equity • Unlimited PTO • Full Health, Vision, & Dental coverage • 401k match • Hardware setup: new MacBook Pro, big display, & accessories