Mid-Market Account Manager

🔥 1 hour ago

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PTC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

PTC is a leading software solutions provider that focuses on transforming the way products are designed, manufactured, and serviced. The company offers digital solutions that improve product development, reduce costs, and enhance product quality by allowing collaboration across teams. PTC is renowned for its expertise in enterprise PLM and SLM, making it a preferred partner for manufacturers and service teams looking to optimize processes and innovate. Its tools are utilized by numerous Fortune 500 companies involved in discrete manufacturing, enabling significant improvements in manufacturing efficiency and service operations.

📋 Description

• Own a defined territory patch and manage a portfolio of mid-market Arena customer accounts • Prioritize accounts based on expansion potential, adoption signals, and strategic growth opportunities • Identify, develop, and close expansion opportunities including additional users, teams, use cases, departments, and enterprise upgrades • Conduct structured discovery to uncover adoption gaps, expansion triggers, and value-realization opportunities • Build and execute account growth plans with cross-functional teams • Orchestrate Customer Success, Solution Consulting, Solution Delivery, Marketing, and Renewal Specialist resources • Provide direction and priorities across account teams and align growth strategy, risks, and next steps • Serve as the primary commercial point of contact throughout the customer journey • Engage stakeholders across business and functional levels and align Arena capabilities to customer needs • Manage multiple accounts and opportunities in parallel using repeatable account-planning, pipeline, and stakeholder-engagement processes • Partner with Renewal Specialists on account context, expansion opportunities, risk mitigation, and renewal strategy • Own expansion pipeline, maintain accurate forecasts, and uphold CRM hygiene • Apply structured sales methodology to progress deals

🎯 Requirements

• 3–7 years in SaaS Account Management, Sales, or Customer Success with revenue ownership • Proven ability to manage a book of business or territory patch • Track record of expansion/upsell across multiple accounts • Track record of driving outcomes through cross-functional teams • Strong prioritization and time management skills • Experience working across multiple stakeholders within customer organizations • Experience in a mid-market SaaS environment preferred • Familiarity with customer adoption and usage platforms such as Gainsight preferred • Experience working in a pod model (AM + CSC + SC) preferred • MEDDIC or similar sales methodology experience preferred • Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC

🏖️ Benefits

• Employee share purchase program (ESPP) allowing the purchase of discounted PTC stock • Potential eligibility for equity programs • Medical insurance • Dental insurance • Vision insurance • Paid time off • Sick leave • Tuition reimbursement • 401(k) contributions and employer match • Flexible spending accounts • Life insurance • Disability coverage • Generous commuter subsidy for office-assigned employees