Director of Revenue Operations

🔥 10 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

💹 Revenue Operations

👻 Ghost score 12%

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Riva International, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Riva International, Inc. is an enterprise software company offering a cloud SaaS platform that captures email, calendar, and meeting activity and turns it into structured CRM data and meeting intelligence. Their product set includes calendar sync, email capture, contact discovery, an insight side panel inside inboxes, automated scheduling/bookings, sales engagement tools (email bursts, templates, cadences), and a Meeting Intelligence AI that generates summaries, action items, and CRM-ready records. Riva emphasizes integrations with Microsoft 365, Google Workspace, Salesforce, and Dynamics, enterprise-grade security and compliance (SOC2), and targets regulated industries such as financial services, life sciences, and professional services.

📋 Description

• Lead Riva’s Revenue Operations function and team as an independent, enterprise-wide operating capability • Own governance, measurement, Business Intelligence, forecasting, process architecture, systems strategy, and continuous improvement of Riva’s revenue engine • Partner with Sales, Marketing, Customer Success, Finance, IT, and the executive team • Translate company growth objectives into measurable revenue plans, operating metrics, and execution priorities • Establish and lead the operating cadence for pipeline, forecast, bookings, ARR, retention, expansion, productivity, and other SaaS metrics • Improve revenue forecasting methodologies, processes, and governance • Develop analytical frameworks across segments, products, channels, cohorts, and customer-lifecycle stages • Identify performance gaps, diagnose root causes, quantify business impact, and recommend actions • Partner with Finance on planning, forecasting, performance reporting, capacity planning, and metric alignment • Support territory, quota, capacity, productivity, and compensation planning • Establish executive KPI frameworks, dashboards, reporting, analytics, and self-service Business Intelligence • Drive analysis of pipeline health, conversion, sales productivity, segmentation, cohort performance, retention, churn, expansion, and go-to-market efficiency • Establish scalable Revenue Intelligence architecture connecting operational systems with Business Intelligence capabilities • Own and improve end-to-end revenue processes, especially the Lead-to-Invoice lifecycle • Establish process ownership, decision rights, controls, service levels, accountability, and change governance • Provide strategic leadership for Salesforce and integrations with HubSpot, ChurnZero, Zuora, QuickBooks, Business Intelligence tools, and other revenue technologies • Guide Salesforce product ownership, governance, architecture standards, and long-term roadmap • Evaluate automation and AI opportunities to improve productivity, insight, customer experience, or decision-making • Build, lead, coach, and develop a high-performing Revenue Operations team • Develop the RevOps roadmap, prioritize initiatives, communicate outcomes and risks to executives, and lead organizational change • Build cross-functional partnerships and develop the RevOps function and operating model to support Riva’s growth

🎯 Requirements

• 10+ years of progressive experience in Revenue Operations, Sales Operations, Business Operations, or a closely related discipline within B2B SaaS, including meaningful leadership experience • Demonstrated experience helping a SaaS organization scale through a comparable stage of growth, ideally from approximately $20M ARR through $75M+ ARR • Experience building, transforming, or materially improving a Revenue Operations function • Strong understanding of B2B SaaS revenue models and metrics, including ARR, pipeline coverage, conversion, win rates, sales cycles, retention, churn, expansion, productivity, and forecasting • Demonstrated ability to develop reliable forecasting processes and provide executive-level revenue insights and recommendations • Strong Business Intelligence and analytical capabilities, including experience defining KPI frameworks, developing reporting strategies, analyzing complex datasets, and translating data into actionable business recommendations • Strong understanding of Salesforce and modern revenue technology ecosystems; technical fluency to challenge architecture decisions, understand data and process implications, and guide platform strategy • Experience working with integrated go-to-market technologies across Sales, Marketing, Customer Success, Finance, and Business Intelligence • Strong process architecture and continuous improvement capabilities, including experience designing scalable end-to-end business processes and governance • Demonstrated ability to influence senior executives and functional leaders when priorities conflict or difficult trade-offs are required • Strong financial and commercial acumen and experience partnering closely with Finance on planning, forecasting, and business performance • Excellent written and verbal communication skills with the ability to translate complex operational and analytical concepts into clear executive-level recommendations • Experience leading, developing, and scaling high-performing teams • A track record of producing measurable business outcomes rather than simply completing projects • Must hold a valid work permit or be a permanent resident or citizen of Canada

🏖️ Benefits

• RRSP/IRA matching • Paid vacation starting with 3-weeks • Paid wellness time allowing for flexible discretionary allocation for mental health, personal benefits, and personal time • Paid time off to volunteer with charities of your choice • Extended health care benefits, dental and life insurance • Professional development and training allowance for career advancement

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