Sales Operations Manager

🔥 12 hours ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Sales Operations

👻 Ghost score 0%

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ScalePad

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

📋 Compliance

🔐 Security

💰 Private Equity Round on 2021-07

SaaS • Compliance • Security

ScalePad is a company that provides a comprehensive platform for Managed Service Providers (MSPs) to enhance client engagement and operational efficiency. With products like Lifecycle Manager, Backup Radar, and Cognition360, ScalePad offers solutions that streamline compliance, backup monitoring, and client communications. Their platform integrates seamlessly with third-party tools to offer a cohesive ecosystem that empowers MSPs to deliver superior client experiences and strategic insights. ScalePad is committed to innovation and excellence, helping MSPs transform and scale their offerings with automation and data-driven insights.

📋 Description

• Own the full sales technology stack, including administration, adoption, and roadmap • Define utilization and impact metrics for sales tools; make rationalization decisions and lead implementations • Drive sales-team adoption through enablement and change reinforcement • Identify and deploy AI-powered workflows for rep productivity, pipeline quality, and sales-cycle efficiency • Build ROI expectations for AI tools and measure their impact • Directly manage the HubSpot Admin and ensure platform governance and protocols • Maintain data integrity with HubSpot as the commercial system of record • Partner with Sales leadership on territory design, quota setting, capacity modeling, and coverage analysis • Build and maintain reporting and dashboards covering pipeline health, forecast accuracy, and rep performance • Surface leading indicators, risks, and opportunities affecting revenue performance • Partner with CS Ops on expansion-motion visibility • Contribute to pricing, packaging, and segmentation decisions • Own operating cadences that maintain pipeline health and forecast accuracy • Lead operational responses to process, tool, and motion changes • Create rollout plans, align stakeholders, and provide field enablement • Build buy-in and manage change with Sales leadership and field teams • Document processes and maintain a living knowledge base • Coordinate with CS Ops, Marketing Ops, and RevOps leadership • Manage day-to-day sales operations requests with prioritization and SLA discipline • Adapt effectively in a fast-moving environment with shifting priorities

🎯 Requirements

• 4–6 years in Sales Operations, Revenue Operations, or a closely related function at a SaaS company • Deep HubSpot and Gong expertise • Familiarity with Sales Nav, ZoomInfo, Clay, or similar tools is a strong plus • Hands-on experience evaluating or deploying AI tools in a sales context • Strong analytical skills, including building models, telling a story with data, and connecting operational metrics to revenue outcomes • Experience owning a sales technology stack • Proven ability to influence Sales leaders without relying on authority • Track record of driving adoption and implementing change with field teams • Clear, direct communication skills • Eligible to work in Canada or the United States

🏖️ Benefits

• Employee Stock Ownership Plan (ESOP) • RRSP matching • Parental leave programs • Opt-in mentorship programs • Annual professional development budget • Brand new, top-of-the-line hardware and equipment • Remote or hybrid work structure • Monthly stipend for a hybrid or remote work environment • 100% employer-paid benefits