Technical Solutions Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $110k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Schema App

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

🛍️ eCommerce

Marketing • eCommerce

Schema App is an end-to-end Schema Markup solution that helps enterprise SEO teams develop a knowledge graph and drive search performance. It specializes in online marketing, semantic search marketing, ecommerce, SEO, schema. org, schema markup, Rich Snippets, organic search, semantic analytics, business intelligence, Shopify, digital marketing, structured data, professional services, and search engine marketing.

📋 Description

• Own complex customer escalations across integrations, APIs, CDN/edge environments, CMS platforms, and customer environments • Diagnose root causes and work directly with customer developers and technical teams to resolve issues • Configure, test, and troubleshoot Schema App hands-on • Embed on high-complexity customer work, including SSR/edge, CMS integrations, and agent actions • Provide clear handoffs when Product or Engineering involvement is required • Lead customer integrations across hosted JavaScript, server-side rendering, edge rendering, Cloudflare, Akamai EdgeWorkers, CloudFront, Azure, AEM, Drupal, and other CMS environments • Identify technical risks and develop scalable, reusable integration patterns • Coach Customer Delivery teammates on integration scenarios and technical best practices • Contribute fixes, adapters, integration helpers, and scoped technical solutions through Engineering review processes • Turn recurring customer challenges into scalable product or integration improvements • Provide Product and Engineering with technical and customer context for prioritization • Use GenAI and other tools to accelerate investigation, prototyping, and delivery • Help customers design secure, scalable, and supportable NLWeb and agent action/fulfillment patterns • Develop technical documentation, troubleshooting guides, playbooks, and best practices • Improve technical issue triage, investigation, escalation, and resolution workflows • Coach and enable Customer Delivery teams to resolve more technical challenges independently • Experiment with automation, GenAI, and improved workflows to increase delivery speed and quality • Establish a baseline within the first 90 days and improve complex-issue resolution quarter over quarter • Ensure Engineering handoffs include reproduction steps, technical context, customer impact, troubleshooting completed, and a proposed path forward • Deliver at least two productizable outcomes per quarter • Create at least one reusable SSR/edge or major CMS playbook or integration pattern per quarter • Develop enablement materials that improve independent technical issue resolution • Maintain strong customer and internal satisfaction with technical interactions

🎯 Requirements

• 3 - 5 years of hands-on, customer-facing technical experience in solutions engineering, field engineering, integrations, technical support engineering, or a similar role • Strong web fundamentals, including JavaScript/TypeScript, HTTP, browser versus server-side rendering, and cross-stack debugging • Experience with CDN/edge compute or enterprise CMS integrations such as AEM, Drupal, or similar platforms • Comfortable working with APIs, logs, unfamiliar customer technology stacks, and directly with customer developers and technical teams • Proficiency with Git and code review workflows, with the ability and willingness to open pull requests and iterate with Engineering • Strong written technical communication, including clear escalations, troubleshooting documentation, and playbooks • Demonstrated ownership mindset and fluency using GenAI tools to accelerate technical investigation and delivery without compromising quality • Experience with schema markup, structured data, technical SEO, or knowledge graphs (nice to have) • Experience in B2B enterprise SaaS environments (nice to have) • Familiarity with agentic systems, LLM tool-calling, MCP-style integrations, or related technologies (nice to have) • A track record of turning customer-specific technical solutions into reusable product capabilities, integration patterns, or internal tools (nice to have)

🏖️ Benefits

• Great benefits for health & wellness, with coverage starting as soon as you do • RRSP matching • Flex days to re-energize on top of vacation days • Birthday off • Weekly 1:1 conversations around Professional Development • Virtual team events through the Culture Club • Inclusive work environment