Bilingual Nurse Case Manager – Mandarin

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Coordinate and deliver services for Sentrex Health Solutions patient support programs • Manage all aspects of assigned program support and act as the primary point of contact for assigned healthcare providers • Ensure patients have access to support programs and drug therapy • Interact with patients, insurance companies, pharmacies, physicians, and other healthcare professionals to obtain medication coverage and manage patient cases • Perform HCP and patient registration and enrolment activities • Process and validate program data entry for accuracy and integrity • Answer telephone and web-based inquiries about program services, disease states, and products • Provide medical support, disease and therapy education, and disease management guidance • Attend specialized therapy training sessions provided by pharmaceutical teams • Provide inbound and outbound telephone support, including maintenance and adherence calls • Administer case-management protocols, including clinical monitoring, data collection, follow-up, compliance, therapy disruption/discontinuation monitoring, and adverse-event reporting • Work with reimbursement specialists and physicians to secure therapy funding and investigate alternative funding • Attend patient meetings and conferences as needed • Report adverse events to manufacturers and medical information teams and enter them into required systems within timelines • Maintain confidentiality of patient, client, and corporate information • Liaise with physicians’ offices, pharmacies, laboratories, infusion/injection service providers, and other parties to coordinate patient services and resolve issues • Participate in continuing education activities • Develop training materials and programs for new patient support program team members • Schedule laboratory monitoring, facilitate coverage renewals and changes, and provide reimbursement support • Review, analyze, and validate patient information for completeness and accuracy • Schedule appropriate next steps to ensure continuity of service delivery • Follow up and advocate until coverage decisions are received • Support drug shipment requests • Perform other duties assigned by the manager

🎯 Requirements

• Must be an RN or RPN in good standing with the College of Nurses of the respective province • Experience in Patient Support Programs is required • Reimbursement knowledge to obtain patient coverage is an asset • Experience in Hepatitis is a strong asset • Minimum 2 years of clinical experience is preferred • Bilingualism in English and Mandarin is required • Commitment to providing a high level of service to internal and external clients • Adaptability and a track record of success during growth and organizational change • Proven ability to develop trust and influence at multiple levels • Impactful and candid communication style • Exceptional organizational skills and ability to build effective working relationships with colleagues, management, and stakeholders

🏖️ Benefits

• State-of-the-art facilities to provide high-quality products and services • Collaborative, engaging workplace culture • Flexible working environment that promotes a healthy work-life balance • Diverse and inclusive culture • Employee Development Program • Industry-leading, in-house corporate training offered throughout the year • Competitive Salary • Generous vacation entitlement • Wellness Program (5 paid days off for your well-being!) • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • RRSP Matching Program • Employee & Family Assistance Program • Accommodations can be made available upon request for those candidates taking part in the selection process