Patient Care Navigator

🔥 4 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Manage timely enrollment of patients into the Patient Support Program • Respond efficiently and courteously to calls, emails, and voicemails • Navigate Canadian reimbursement processes to secure coverage for disease states, products, and testing • Develop relationships with patients, caregivers, physicians, and healthcare teams • Set and process tasks to optimize patient and physician experience • Coordinate and track patient services to ensure timely, continued access to therapy • Prioritize competing needs and follow tasks through to completion • Update the Customer Relationship Management (CRM) system and provide proactive updates to patients and clinics • Complete deliverables using a hands-on, collaborative approach • Report Adverse Events and Severe Adverse Events according to SOP guidelines • Maintain required service levels for clients, projects, and initiatives • Collaborate with internal business units and foster teamwork • Liaise with the Manager and provide feedback on service quality, training, and other matters • Complete billing, timesheet, expense, mileage, and CRM reports within required timelines • Build organizational relationships and manage special projects • Maintain professionalism, strict confidentiality, and discretion • Perform additional duties as required by the Manager

🎯 Requirements

• Previous experience working within a specialty pharmacy considered a strong asset • Experienced in Hepatology/Gastroenterology/Dermatology or Neurology • Experience working directly with Physicians, with a comprehensive understanding of patient flow • Proficiency in Microsoft Office suite, phone systems, and databases (i.e., ERP/CRM) • Extensive computer and software skills • Bilingual (French and English) is an asset • Previous experience working within Patient Support Programs, Infusion or Clinical networks is an asset • Strong organizational skills with the ability to handle changing priorities effortlessly and independently • Ability to accurately input information into paper and electronic forms, with attention to detail and accuracy essential • Self-directed individual able to work independently with minimal supervision • Knowledge of private and public reimbursement structures, systems, and navigation processes required • Must be able to work from home and have a quiet, private home office space • Excellent verbal and written communication skills in English • Strong analytical skills, including interpretation of regulation and legislation • Knowledge of the pharmaceutical distribution industry required • Excellent interpersonal, customer service, problem-solving, and conflict resolution skills • Commitment to high service levels for internal and external clients • Adaptability during growth and organizational change • Proven ability to develop trust and influence at multiple levels • Impactful and candid communication style • Exceptional organizational skills and ability to build effective working relationships with colleagues, management, and stakeholders

🏖️ Benefits

• State-of-the-art facilities to provide high-quality products and services • Flexible working environment that promotes a healthy work-life balance • Employee Development Program • Industry-leading, in-house corporate training offered throughout the year • Competitive Salary • Generous vacation entitlement • Wellness Program (5 paid days off for your well-being!) • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • Employee & Family Assistance Program • RRSP Matching Program • Remote work arrangement • Flexible working hours within Monday-Friday, 8:00am-8:00pm EST