Product Success Specialist – Virtual Agent

🔥 2 minutes ago

🇨🇦 Canada – Remote

💵 $65.3k - $97.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

💰 $200M Series G on 2021-06

Consulting • Logistics • Marketing

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Own the end-to-end onboarding experience for new Virtual Agent customers • Run tailored product demonstrations using customers’ data and workflows • Drive continued, high-quality usage of Virtual Agents across a book of business • Track adoption metrics and proactively address product usage drop-off • Identify underutilizing customers and lead optimization sessions • Manage a book of business focused on retention, ROI demonstration, and customer health • Develop personalized plans based on customers’ business drivers and pain points • Build customer trust to drive positive sentiment, referrals, and future product adoption • Handle first-level configuration questions • Troubleshoot booking failures and triage support issues through established escalation paths and templates • Document recurring questions and gaps for product and enablement teams • Translate usage patterns and friction points into actionable Product feedback • Partner with GTM, marketing, and implementation teams on onboarding playbooks, campaigns, and feature-adoption initiatives

🎯 Requirements

• 2–4 years of experience in customer success, account management, implementation, or solutions engineering • Experience ideally in a SaaS or technical product environment • Track record of owning the post-sale relationship, including activation, adoption, retention, and renewal • Comfort with configuration, troubleshooting, and learning how a product works under the hood • Strong communication skills and ability to simplify complex concepts for customers of all technical levels • Data-driven mindset using adoption metrics and account trends to prioritize time and identify risk • Self-starter able to thrive in a fast-moving, ambiguous environment with minimal hand-holding • Experience in the home services industry is a strong plus • Proficiency in Salesforce or similar CRM tools is a plus • BA/BS degree preferred

🏖️ Benefits

• Flexible time off • Learning and development opportunities • Comprehensive onboarding program • Leadership training • Programs and events • Bonusly rewards • Peer-nominated awards • Company-paid medical, dental, and vision for you and your dependents • RSP match • Employee assistance program • Parental leave and support • Up to $20k in adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Financial planning tools • Equity • Potential bonus eligibility