Technical Support IT – 6-month Contract

🔥 12 hours ago

🇨🇦 Canada – Remote

💵 $68k - $85k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ShareGate

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

ShareGate is a software platform that helps IT teams plan, execute and manage migrations to Microsoft 365 and maintain ongoing governance and security across M365 environments. It provides tools for tenant-to-tenant migration, SharePoint/OneDrive/Exchange/Teams/Google Workspace migration, reporting, governance assessments, and Copilot-readiness, delivered as a commercial SaaS product with partner programs and enterprise-oriented support.

📋 Description

• Deliver reliable, human support to every Workleap employee so they get back to being productive quickly • Own access and SaaS tool management so every new hire is ready on day one and access stays secure • Maintain the device fleet, including rotation, deployment, and inventory • Document and structure team knowledge to reduce repeat requests and help resolve issues faster • Use AI in daily work to speed up request resolution and support higher-value projects • Drive process and tool improvements to boost team efficiency and user experience • Work with the team on incidents and one-off projects • Support the rollout of One Login and automation of request coordination

🎯 Requirements

• Fluency in French and English, spoken and written, since you'll support internal clients who speak both languages • Solid first- and second-line IT support experience, with a strong sense of service and communication • Comfort with Microsoft 365 / Entra ID environments, access management, and SaaS tools (SSO, MDM, ticketing) • Knowledge of device fleet management (deployment, inventory, equipment lifecycle) on Windows and macOS • A builder mindset: you document, structure, and automate repetitive work instead of redoing it by hand • Comfort using AI daily (Claude, assistants, automations) to solve problems faster and build new tools for the team

🏖️ Benefits

• Family health insurance + telemedicine + annual wellness budget • Flexible vacation policy • Remote work, with access to our Montreal office • In-person gatherings twice a year • Claude access, for everyone