Account Manager

Job not on LinkedIn

🔥 29 minutes ago

🇨🇦 Canada – Remote

💵 $110k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Shippabo

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

📦 Logistics

☁️ SaaS

🚗 Transport

💰 $10M Debt Financing - Shippabo on 2021-10

Logistics • SaaS • Transport

Shippabo is an industry-leading freight forwarder and cloud-based supply chain platform that helps importers and brands manage shipments from factory to warehouse. It combines full-service forwarding (ocean, air, drayage, trucking) and customs brokerage with collaborative factory/supplier coordination, cargo insurance, and real-time visibility. The platform uses machine-learning predictive intelligence and integrations to optimize costs, forecasting, and on-time delivery for B2B customers.

📋 Description

• Own a portfolio of existing importer accounts and primary customer relationships • Drive retention, customer satisfaction, and account health • Diagnose customer issues before escalating and determine appropriate fixes • Review shipments to identify booking, schedule, drayage, customs, and documentation problems early • Balance customer priorities with Shippabo’s commercial interests • Drive quote acceptance and forecast accuracy • Provide feedback to supply and pricing teams to maintain competitive rates • Own outcomes requiring collaboration with Product, Operations, Finance, and the China origin team • Monitor operational and revenue metrics across accounts • Surface trends, at-risk accounts, and volume shifts • Advise importers on supply chain practices, platform capabilities, market conditions, rate trends, surcharges, and capacity shifts • Handle inbound leads from smaller importers, qualify them, and onboard them • Re-engage churned and dormant accounts and rebuild relationships where appropriate

🎯 Requirements

• Direct experience in ocean freight forwarding, NVOCC, or as an importer managing ocean freight • Understanding of ocean shipment mechanics end to end, from booking and origin cargo receipt through customs clearance and final delivery • Ability to troubleshoot independently using hypotheses and data • Strong commercial judgment • Structured thinking and ability to prioritize, map next steps, and communicate timelines • Clear written communication • Comfort working in a small company with significant ownership • Experience with a freight forwarding TMS or modern digital forwarder platform (helpful but not required) • Familiarity with customs documentation and entry requirements (helpful but not required) • Working knowledge of demurrage, detention, and accessorial charges (helpful but not required)

🏖️ Benefits

• Annual performance bonus bringing expected Year 1 total cash compensation to $120,000–$140,000 CAD • Ample vacation time • Sick time • Multiple health plan options • Employer contributions toward health coverage for employees and dependents • RRSP plan with matching contributions