Strategic Account Manager

🕒 September 25

🇺🇸 United States – Remote

💵 $120k - $135k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Smartlinx

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private equity on 2020-04

Healthcare • Consulting • Logistics

Smartlinx is a SaaS workforce management and HR platform purpose-built for senior care providers and healthcare staffing organizations. It delivers scheduling, time & attendance, payroll, PBJ/CMS compliance reporting, workforce analytics, unified HR (recruiting, onboarding, benefits), contingent staff and vendor management, and mobile employee tools to optimize labor, maintain regulatory compliance, and improve staff engagement and retention.

📋 Description

• Own the overall strategy, executive relationship, and commercial outcomes for an assigned portfolio of customers • Understand customer businesses, strategic priorities, operational challenges, and success measures • Build and maintain executive relationships with CFOs, CHROs, and other senior decision makers • Develop and own strategic account plans covering stakeholder mapping, priorities, success measures, ROI opportunities, risk mitigation, renewals, and expansion • Lead commercial strategy across renewals, contract negotiations, change orders, cross-sell, and upsell • Lead Executive Business Reviews and senior-level customer conversations • Use customer health, adoption, engagement, and support signals to guide risk, retention, and growth decisions • Set strategic direction for and manage, coach, and develop the Customer Success Manager • Maintain renewal and expansion forecasts and accurate CRM, opportunity, contract, and account records • Serve as the primary escalation point for strategic, commercial, executive-level, or materially at-risk customer issues • Coordinate cross-functional resources across Product, Professional Services, Support, Legal, Finance, Sales, and Leadership • Advocate internally for customers and influence product priorities, process improvements, and customer experience initiatives

🎯 Requirements

• Bachelor's degree or equivalent professional experience preferred • 7+ years of experience in Account Management, Customer Success, Client Services, SaaS, healthcare technology, or related customer-facing roles • Prior enterprise account experience managing complex, multi-stakeholder customer relationships • Proven experience leading complex renewal, retention, and expansion motions, including negotiation, contract strategy, and executive stakeholder alignment • Strong executive presence and ability to build credibility and trust with senior decision makers • Demonstrated success developing and executing strategic account plans across a portfolio of accounts • Experience leading Executive Business Reviews (EBRs) and translating customer outcomes, ROI, and data into a strategic and commercial narrative • Demonstrated people leadership, coaching, or mentorship experience • Experience using CRM and CPQ or CLM platforms such as Salesforce and DealHub, or similar systems, required • Strong analytical and business acumen • Healthcare, workforce management, or SaaS industry experience strongly preferred

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • FSA • HSA • Life Insurance • Pet Insurance • 401(k) • Bonus opportunity • Remote environments as applicable • Professional development and skill-building opportunities