Manager of Service and Delivery

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sMedia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🚘 Automotive

💼 Consulting

📣 Marketing

Automotive • Consulting • Marketing

sMedia is a marketing and technology company that provides digital advertising, lead-generation and attribution solutions for automotive dealerships and other vehicle retailers. The company manages paid-media campaigns across platforms such as Meta, Google, Microsoft/Bing, TikTok and Amazon, and also offers micro-targeted direct mail, local SEO, video production, co-op management and GA4 analytics services. sMedia offers SaaS products including Attributely (data-driven attribution and BI) and Smart Offer (personalized offer/lead generation), combining managed services with software to help dealers track ROI and optimize marketing performance.

📋 Description

• Lead daily operations for execution teams including Ad Ops, Design, and Pod Coordinators • Supervise digital ad strategists to ensure client campaigns are set up, trafficked, and optimized flawlessly and on time • Organize team structure and resources so team members can work effectively • Coordinate creative, customer success, and execution teams for each campaign launch • Help teams adopt new processes and technology updates • Enforce campaign playbooks and maintain productive, error-free workflows • Report team capacity and service-goal performance to leadership • Resolve bottlenecks and campaign issues • Lead OEM co-op reporting to support dealership reimbursements • Handle OEM program administrative and compliance questions • Coach and develop ad strategists and coordinators • Maintain accountability for response times, performance scores, and budget accuracy • Keep the team current on platform updates and troubleshooting practices • Dynamically adjust workload assignments across multidisciplinary pods • Coordinate with Technical Support, Reporting & Measurement to resolve complex tracking issues and maintain documentation • Provide execution metrics to the Head of Advertising Strategy & AdTech Systems to improve automated blueprints

🎯 Requirements

• At least 2 years in a leadership or senior role within digital ad operations • Experience managing team workflows and keeping projects on track • History of making teams faster and more accurate • Leadership and team-motivation ability • Understanding of automotive OEM co-op and compliance • Familiarity with Google Ads and Meta Ads • Ability to explain complex ideas simply and maintain team alignment • Understanding of the automotive dealership industry • Experience with automotive advertising or OEM compliance is a bonus

🏖️ Benefits

• Extensive health and dental benefits package • 15 vacation days annually • “Flex Days” to support work-life balance • 10 paid sick days available annually • Paid day off on your birthday • Time built into your work schedule for your professional development • Ability to make an impact and be part of a team that values feedback and cross-functional collaboration