Technical Account Support Specialist

🔥 15 hours ago

🇨🇦 Canada – Remote

💵 CA$65.1k - CA$81.4k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Solink

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🏨 Hospitality

📦 Logistics

Healthcare • Hospitality • Logistics

Solink is a cloud-based video security and analytics platform that provides businesses with comprehensive visibility by integrating video with data. Utilizing AI-powered insights, Solink helps inform business strategies to safeguard people, assets, and profits. The system offers intuitive video search capabilities, remote video access, event search and notifications, and professional video alarms. With over 200 integration partners, Solink's camera-agnostic solution maximizes ROI by connecting existing systems. It caters to various industries, such as retail, hospitality, healthcare, and more, enhancing their security and operational efficiency.

📋 Description

• Serve as the primary technical contact for customer support and deployment • Assist customers and technicians in resolving software and hardware issues through customer-facing platforms • Maintain and manage infrastructure of networked devices, cameras, and customer locations • Collaborate with sales, customer success, product, engineering, and technical teams to understand client requirements and deliver technical services • Develop and maintain project plans, timelines, and budgets • Track and report project progress and status • Participate in client meetings to review technical issues and gather feedback • Identify opportunities to improve service delivery and expand client relationships • Manage escalations and coordinate with internal teams to resolve client issues • Maintain current knowledge of industry trends, technologies, and best practices • Identify trends, knowledge gaps, and process gaps to proactively minimize escalations

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience • 1–3 years of experience in technical account management, customer success, or technical support, particularly in a client-facing position • Strong technical background and understanding of hardware, software development, architecture, infrastructure, and networking • Proficiency in CRM software and other industry-related IT tools • Excellent communication, presentation, and interpersonal skills • Ability to prioritize and manage multiple tasks efficiently • Ability to balance reactive inbound account issues with proactive issue prevention • Strong project management skills, with ability to manage multiple tasks, reporting, and projects simultaneously • Criminal records check upon hire • Canadian citizenship (including dual citizenship) or eligibility to work in Canada • Willingness to comply with Solink’s security policies and standards

🏖️ Benefits

• Meaningful equity for every full-time, permanent employee • Fully paid health and dental benefits with no waiting period • $500 health spending account • Monthly reimbursement for fitness, wellness, or mental health programs • Flexible working arrangements where the role allows • Advancement based on contribution, initiative, and performance • Social connection activities including So-learns, Solink-o, and So-lunches