Sqwad
51 - 200 employees
Founded 2020
🤝 B2B
👥 B2C
☁️ SaaS
B2B • B2C • SaaS
Sqwad is a flexible outsourced customer service and sales provider that combines a global network of remote independent agents with a proprietary platform, training academy and AI tools to recruit, onboard, manage and scale customer-facing teams. The company offers tailored “sqwads” of agents for B2C and B2B sales, customer care, trust & safety, and retargeting, and integrates via APIs to clients' CRMs to monitor production, productivity and quality in real time. Sqwad emphasizes agent selection by expertise and affinity, continuous training and data-driven performance management to deliver scalable, predictable outsourced contact center and sales operations.
Freelance Team Leader Manager / Key Account Manager – Call Center
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇫🇷 French Required
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Sqwad
51 - 200 employees
Founded 2020
🤝 B2B
👥 B2C
☁️ SaaS
B2B • B2C • SaaS
Sqwad is a flexible outsourced customer service and sales provider that combines a global network of remote independent agents with a proprietary platform, training academy and AI tools to recruit, onboard, manage and scale customer-facing teams. The company offers tailored “sqwads” of agents for B2C and B2B sales, customer care, trust & safety, and retargeting, and integrates via APIs to clients' CRMs to monitor production, productivity and quality in real time. Sqwad emphasizes agent selection by expertise and affinity, continuous training and data-driven performance management to deliver scalable, predictable outsourced contact center and sales operations.
📋 Description
• Oversee all client account operations (quality, performance, productivity, client satisfaction) • Manage and support 2 to 3 Team Leaders • Ensure achievement of operational and contractual objectives (KPIs, SLAs) • Act as the primary client contact for operational and strategic matters • Implement and monitor continuous improvement plans • Provide regular, structured reporting to the Operations Director • Anticipate operational risks and propose appropriate solutions • Contribute to process optimization and team skill development
🎯 Requirements
• Significant experience managing teams in a call center / BPO environment • Proven experience in key account management and overseeing multi-site, international operations • Strong leadership • Excellent organizational, analytical, and interpersonal skills • Strong performance and service quality orientation • English: native or fully bilingual level (required) • French: professional working proficiency (spoken and written)
🏖️ Benefits
• Fair compensation for everyone • Training and professional development • Sharing prosperity across our territories
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