Support Engineer, Database Administrator

🕒 March 7

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Stelo, a StarQuest Company

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1992

🔌 API

🏢 Enterprise

☁️ SaaS

API • Enterprise • SaaS

Stelo is an enterprise-class data replication tool that delivers data dynamically from any source to any destination for business intelligence analysis, reporting, and operational management. It simplifies data replication processes by supporting various forms of data movement, including migration, mirroring, and streaming across multiple databases, both relational and non-relational. With over 30 years of experience in data integration, Stelo ensures that data is readily available for real-time insights and scalable growth, while empowering organizations to overcome the complexities of static data pipelines.

📋 Description

• Own the day-to-day maintenance and reliability of our internal infrastructure, handling routine system, network, and database upkeep across our small but diverse environment. • Administer, maintain, and troubleshoot virtualized infrastructure platforms (e.g., VxRail/VMware) running Windows Server and Linux, focusing on routine maintenance, patching, and performance monitoring. • Manage user accounts, groups, and permissions across AD/Azure AD and internal systems, enforcing least-privilege access and MFA. • Support and maintain cloud environments (Azure, AWS, GCP) for virtual machines, networking, storage, and secure remote access. • Configure, maintain, and troubleshoot Fortinet-based VPN solutions to ensure secure and reliable connectivity for remote users. • Implement and maintain backup and recovery processes for servers, applications, and databases, including periodic restore testing. • Monitor the health and capacity of systems, networks, VPN, and services, and handle incident response and basic performance troubleshooting. • Perform routine operational tasks: OS and application updates, certificate renewals, log reviews, and security patching. • Administer and support databases, especially IBM DB2 LUW and IBM i (AS/400), including basic administration, backup/restore, and performance troubleshooting in cooperation with the product team. • Provide technical support for SQDR customers via remote sessions, email, and ticketing systems. • Troubleshoot SQDR deployment issues, including connectivity, configuration, database integration (DB2, IBM i, other RDBMS), and OS/environment problems.

🎯 Requirements

• 5+ years of experience in systems administration / infrastructure roles, with responsibility for production environments. • Strong hands-on experience with Windows Server and Linux (e.g., Ubuntu, RHEL, Rocky/CentOS) in virtualized environments. • Experience with virtual infrastructure platforms such as VxRail, VMware, Hyper‑V, or similar. • Working experience with at least one major cloud platform (Azure, AWS, or GCP), including basic compute, storage, and networking. • Experience supporting relational databases, preferably DB2 LUW and/or IBM i (AS/400), including backup/restore and basic performance troubleshooting. • Solid understanding of network fundamentals: TCP/IP, DNS, DHCP, VPNs, routing, and firewalls. • Hands-on experience configuring and supporting Fortinet VPN solutions in a production environment. • Strong troubleshooting skills across OS, network, database, and application layers. • Excellent customer-facing communication skills and prior experience supporting external technical users or customers. • Comfortable working independently in a fully remote environment, managing priorities, and documenting work clearly.

🏖️ Benefits

• Generous health insurance coverage, employee benefits and retirement matching • Monthly HSA contributions • 3 weeks paid vacation • 11 Stelo holidays • Matching retirement contributions • Annual bonuses