Credit & Collections Supervisor

🔥 4 minutes ago

🇨🇦 Canada – Remote

💵 $67.6k - $93k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Sunbelt Rentals, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

🏗️ Construction

📦 Logistics

🏭 Manufacturing

Construction • Logistics • Manufacturing

Sunbelt Rentals, Inc. is a leading equipment rental company that offers a comprehensive range of tools and equipment for various industries. The company provides rental services for construction, industrial, and specialty sectors, offering equipment such as aerial work platforms, earthmoving machinery, forklifts, and climate control systems. Sunbelt Rentals is dedicated to empowering projects by providing innovative tools and focusing on safety and efficiency. Customers can reserve, rent, and return equipment easily through their platform, with options for delivery and pickup services.

📋 Description

• Lead collections employees in collecting customer revenues within their assigned area • Ensure compliance with Sunbelt’s policies and procedures • Escalate issues to Credit & Collections leadership • Provide day-to-day direction and training to the collection team • Monitor collectors’ work expectations through regular checks • Guide collectors on alternative and creative collection methods • Facilitate communication with the Field Support Team and other teams • Handle at-risk and escalated accounts • Identify risk accounts and collection status through account reviews • Answer incoming customer calls • Make lien notice recommendations to the Team Leader, Field Collections Support • Participate in monthly calls regarding at-risk accounts • Cross-train on multiple functions as backup for the Collections team • Support the Credit Supervisor in monthly update meetings • Perform other duties assigned by the Credit Supervisor

🎯 Requirements

• 3-5 years collection experience, preferably in business to business collections • Previous experience with a complex regional or national company with multiple locations • Knowledge of the general credit process and analysis of accounts-at-risk • Extensive knowledge of fair debt and collection management • Strong knowledge of state commercial laws and knowledge of legal lending methods • Experience guiding large teams (10+ employees) on a day-to-day basis • Commitment to excellent customer service • Professional phone etiquette • Excellent written and verbal communication skills with all functions of the organization, specifically Sales • Ability to handle dispute resolution, including irate/dissatisfied customers • Experience with Microsoft Excel or other spreadsheet application • Comfortable working with and influencing senior management • Developed negotiation skills • Fluency in both English and French • Ability to bend, squat, crouch, reach, lift 50 pounds or more, and work indoors/outdoors when required • Equipment rental industry experience preferred • Relevant credit and collections certification preferred • Previous experience with lien process preferred

🏖️ Benefits

• Competitive benefits • Extensive on-the-job training for all eligible employees • Health, Dental, Vision, Life Insurance • Enhanced Vacation Time based on Years of Service • 5 Paid Sick Days • Leading wages • Tuition Reimbursement • RRSP Matching • Tool and Boot Allowance • Career development and advancement • Employee Assistance Program • Referral bonus opportunity