Implementation Project Manager

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SwiftConnect

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🔌 API

🤝 B2B

☁️ SaaS

API • B2B • SaaS

SwiftConnect is a developer of Street-to-Seat™ technology that innovates physical access control with real-time credentials and permissions management. Utilizing a software-first approach, SwiftConnect provides a unified platform that integrates with existing access control systems, allowing for mobile access through devices like the Apple Wallet. Their solutions cater to hybrid and flexible working environments, enabling seamless space management across multiple properties while ensuring programmatic and automated access control for enterprises and real estate owners.

📋 Description

• Serve as the primary project manager to customers while coordinating multiple, simultaneous implementations of SwiftConnect products • Foster strong relationships with customers, acting as a trusted advisor throughout the project lifecycle • Work collaboratively with customers to understand their requirements and goals, and ensure they receive the highest level of support and satisfaction throughout their entire customer journey • Collaborate with customers and internal teams to define project objectives and scope • Manage multiple customer projects from initiation to launch, ensuring projects are on time, within scope and budget • Oversee the entire project lifecycle, including planning, execution, and closure • Keep accurate and up-to-date customer records in our Project Management and CRM systems

🎯 Requirements

• +5 years of experience in software implementation project management in the software-as-a-service industry • Experience working with Access Control Systems or related access control industry technologies • Demonstrated ability to quickly develop a thorough understanding of enterprise products and services • Proven track record of successfully deploying enterprise-level customer projects • Strong project management skills, including the ability to develop and implement project plans, monitor project progress, and manage multiple customer implementation projects simultaneously • Excellent communication skills, with the ability to effectively interact with customers, stakeholders, and team members • Strong analytical and problem-solving skills, with the ability to identify and mitigate risks and issues. • Ability to work independently and within a team environment, take initiative, and manage multiple priorities in a fast-paced, dynamic environment • Ability to understand technical concepts and communicate them in simple language with customers. • Strong attention to detail and thoroughness in work. • Experience with CRM systems like Salesforce and project management software. • Curious to learn new things and use new tools • Strong ability to communicate and be a great team player • Strong time management capacity, good prioritization of work and well-organized