Contact Center Representative II

🔥 15 hours ago

🇨🇦 Canada – Remote

💵 $45.7k - $61k / year

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1855

🏦 Banking

💸 Finance

🛡️ Insurance

💰 Grant on 2023-10

Banking • Finance • Insurance

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

📋 Description

• Create an exceptional customer experience through prompt and effective advice, service, and issue resolution • Identify customer needs and determine solutions to customer problems • Ask curious questions to discover and advise on customer needs • Provide product knowledge and guidance • Handle customer and partner problems, escalating issues when necessary • Identify cross-sell opportunities and refer customers to internal Bank partners • Complete financial transactions accurately and efficiently, including withdrawals and bill payments • Advise customers on digital banking products and services • Contribute to business objectives through advice opportunities and referrals • Promote products, advice, services, and banking capabilities • Support operational excellence and accurate completion of business processes • Escalate non-standard or high-risk transactions and activities • Prepare accurate documentation consistent with rules and regulations • Support process improvement opportunities and customer transaction due diligence • Participate as a team member and support a positive, diverse, and equitable work environment • Enhance knowledge, participate in knowledge transfer, and complete cross-training • Participate in performance management and development activities • Communicate project and day-to-day activity status • Act as a brand champion for the business area and TD • Resolve atypical or infrequent customer issues within authority or escalate internally • Suggest improvements to work practices and customer service processes • Generally report to a Team Manager

🎯 Requirements

• High School diploma, Undergraduate degree and/or 1+ years of relevant experience • Developed knowledge and skills to offer service and advice for a range of products and services • Broad knowledge and understanding of the full product suite, services and processes of the business area • Full proficiency gained through job-related training • Various accreditations and/or licenses may be required based on the business supported and/or regulatory requirements • Ability to provide inbound and/or outbound service and advice support on moderately complex financial products and services • Knowledge of operating policies and procedures • Knowledge of and compliance with the Bank Code of Conduct

🏖️ Benefits

• Base salary • Health and well-being benefits • Savings and retirement programs • Paid time off • Banking benefits and discounts • Career development • Reward and recognition programs • Regular development conversations • Training programs • Online learning platform • Mentoring programs • Training and onboarding sessions • Interview accommodations, including accessible meeting rooms and captioning for virtual interviews