Technical Support Analyst

🔥 13 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tecsys Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1983

🏥 Healthcare

☁️ SaaS

📦 Logistics

Healthcare • SaaS • Logistics

Tecsys Inc. is a leading provider of supply chain management software and services designed to streamline operations in various industries. Known for its expertise in Warehouse Management Systems (WMS), Tecsys serves sectors including healthcare, distribution, 3PL, retail, and e-commerce. The company's Elite and Omni platforms offer comprehensive solutions for inventory management, transportation management, and order fulfillment. With a focus on healthcare supply chain integration, Tecsys helps organizations achieve high efficiency, cost savings, and improved patient care through innovative technology solutions.

📋 Description

• Own and handle tickets in the “ServiceNow” queue, prioritizing and managing multiple requests simultaneously • Diagnose simple to moderately complex issues affecting Tecsys Elite applications and integrations through log analysis, research, and issue reproduction • Write SQL queries and read Java code and stack traces to identify the root cause of issues • Communicate clearly with customers, confirm the business impact of each issue, and keep them informed through resolution • Propose workarounds or alternative solutions when a permanent fix requires more time • Escalate tickets and collaborate with the EBS, Cloud Operations, and BI teams when issues involve infrastructure, custom code, or other systems • Document solutions in the knowledge base and meet service-level agreement (SLA) commitments

🎯 Requirements

• University degree or college diploma in Computer Science, IT, or a related field, or equivalent experience • Experience in technical support, a help desk, or a customer support role (approximately 3 years); recent graduates with internship or co-op experience are encouraged to apply • Strong SQL skills and the ability to read Java code, logs, and stack traces • Excellent written and spoken English • Strong listening skills and the ability to explain technical issues clearly • A logical approach to problem-solving and the composure needed to manage multiple tickets under pressure • Availability for an evening shift (4:00 p.m. to midnight ET or 5:00 p.m. to 1:00 a.m. ET) or a weekend-focused schedule (8:00 a.m. to 8:00 p.m. ET on weekends, plus two weekdays)

🏖️ Benefits

• Remote-first flexibility and the trust to manage your own schedule • Benefits and vacation from day one • Retirement plan with a competitive employer contribution • Employee events and community initiatives • Opportunities for learning, development, and new challenges • Collaboration with international teams • An inclusive workplace where everyone feels valued, respected, and empowered to thrive