Bilingual Customer Service Representative

Job not on LinkedIn

🔥 13 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 37 days.
• No salary listed.

Apply Now

Find Similar Remote Jobs

Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Provide first-level customer service regarding product, account, usage, and application inquiries • Build and maintain positive customer relations by offering personalized solutions • Coordinate with company functions to ensure requests are handled appropriately • Schedule service calls and follow up with customers/clients • Troubleshoot and resolve technical issues using established diagnostic tools and procedures • Escalate customer issues as required • Accurately input data using prescribed applications • Work as part of a team toward high quality standards

🎯 Requirements

• Must be at least 18 years of age • Full-time availability Monday–Sunday, 8AM–11PM • Excellent home internet, hardwired; Wi-Fi is not permitted • Excellent verbal and written communication skills in English and French • Excellent computer skills • Bilingualism in French and English, spoken and written, required to answer calls from English- and French-speaking customers across Canada and around the world • Experience operating or working with iOS, macOS, or similar technology

🏖️ Benefits

• Travail à domicile / Ability to work from the comfort of your home • Formation rémunérée / Paid training • Rémunération compétitive / Competitive compensation package • Incitatifs de rendement / Performance incentives • Programme de recommandation d'employés – à partir de 500,00 $ pour chaque recommandation embauchée / Employee Referral program – starting at $500.00 for every referral hired • Excellents régimes médicaux, dentaires et d'avantages sociaux / Medical and dental benefits plans • Employee Assistance Program • Employee perk program offering benefits on everyday products and services in Canada • Opportunités d'avancement de carrière / Internal career advancement opportunities • Remboursement des frais de scolarité / Tuition reimbursement

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume