Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $15 - $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Provide first level customer service solutions regarding client products • Build and maintain positive customer relations by offering personalized solutions • Coordinate with various company functions to handle requests appropriately • Schedule service calls and follow up with customers/clients • Troubleshoot and resolve technical issues using established diagnostic tools and procedures • Perform accurate data input using prescribed applications • Conduct active listening while being empathetic and reassuring customers • Collaborate with the team to achieve high-quality service standards • Take ownership of the customer experience and deliver comprehensive resolutions • Tailor communication style to differing audiences and read verbal and non-verbal cues • Adhere to client policies, procedures, and industry regulations • Answer inbound and outbound customer queries • Adapt problem-solving approaches without compromising outcomes

🎯 Requirements

• Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.) • Minimum high school degree • Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred • Must be at least 18 years old • Excellent communication/comprehension skills in English • Ability to type 35 wpm and successfully pass the language/grammar screening • Excellent home internet hardwired • Strong work ethic with dependable track record • Comfortable performing routine tasks at varying pace • Candidates must be available to work both Saturday and Sunday • Available for 8-hour shifts, 5 days a week, Monday to Sunday, between 9:00AM and 12:00AM

🏖️ Benefits

• Medical and dental benefits • Employee Assistance Program • Paid training • Employee referral program – earn $500 for every referral hired • Exclusive perks and discounts with Canada’s leading employee perks program • Internal career advancement opportunities • Established career path supported by self-assessments, virtual training, and guided curriculum • Full development plan and opportunities for vertical and horizontal growth • 2 weeks' vacation • Continuous learning through progressive training • Incentive programs • Employee Family Assistance Programs • Work from the comfort of your home