Bilingual Customer Experience Specialist

Job not on LinkedIn

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sleep Country

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Sleep Country is a retail chain specializing in mattresses, bedding, adjustable bed bases, and related sleep accessories, selling through both physical stores and online channels. The company offers promotions, financing options, delivery and setup, sleep trials, and customer support including in-store and virtual sleep experts to help consumers find tailored sleep solutions.

📋 Description

• Answer customer questions in French and English and provide information about Silk & Snow products • Provide customer service through phone, email, and live chat • Balance efficient handling time with friendly and approachable customer service • Respond to post-sale inquiries and follow up on order and delivery questions • Resolve customer issues through proactive follow-up and de-escalation strategies • Communicate with the Customer Experience team to address key issues promptly • Liaise daily with courier and warehouse partners to resolve concerns and support smooth order delivery • Manage relationships with suppliers and vendors

🎯 Requirements

• Minimum 1 year of customer service, retail sales, or a transferable/related field experience • Ability to work with all types of customer personalities and understand customer needs • Proficiency in browser-based and mobile-based applications • Ability to work independently and within a team • Ability to multitask and thrive in a fast-paced, high-volume calls and emails environment • Detail-oriented, meticulous, and analytical • Strong focus on providing exceptional customer service • Positive attitude and problem-solving ability • Availability to work different shifts on a full-time basis or as-needed basis, including shifts until 8:30 pm EST • Excellent verbal and written communication abilities in English and French • English required to interact regularly with English-speaking stakeholders outside Quebec

🏖️ Benefits

• Diversity and inclusivity-focused company culture • Growth opportunities with an emphasis on hiring from within • Streamlined training process with guidance and support • LifeSpeak learning platform with free personal and professional development courses • Competitive medical, dental, and vision benefits package • Paid time off • Employee discount on all products • Free mattress and bedding set upon completion of the probationary period • Supportive environment fostering work-life balance • Career growth and advancement opportunities • Accommodation available upon request during all stages of the recruitment process