Bilingual System Analyst I

Job not on LinkedIn

🔥 12 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TELUS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

🏥 Healthcare

🛡️ Insurance

📡 Telecommunications

💰 $500M Post-IPO Debt on 2023-03

Healthcare • Insurance • Telecommunications

TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.

📋 Description

• Serve as the primary point of contact for technical and system inquiries on the MyBenefits platform • Manage a high-volume queue of client inquiries while meeting service-level commitments • Investigate and troubleshoot application, system, and data-related issues • Resolve Tier 1 support requests and escalate complex issues when required • Communicate with clients by phone, email, and chat • Deliver professional, empathetic, customer-focused support • Support implementation, testing, onboarding, and go-live activities for new clients • Use internal support tools, ticketing systems, and platform diagnostics • Document solutions, processes, and knowledge articles • Identify recurring issues and collaborate with cross-functional teams to improve client experience and platform performance • Contribute to process improvements and operational efficiencies

🎯 Requirements

• 1–2 years of experience in technical support, customer support, or operations • Bilingual (French/English) with strong cross-cultural communication skills • Experience with ticketing systems and high-volume workloads • Strong troubleshooting and analytical skills • Clear written and verbal communication skills • Ability to translate technical language for non-technical users • Active listening skills • High empathy and emotional intelligence • Ability to adapt to different client perspectives • Strong time-management and organizational skills • Curiosity, adaptability, and willingness to learn new systems • Experience with benefits platforms or group benefits principles preferred • SQL scripting or database experience preferred • SaaS or software platform support background preferred • Familiarity with Tier 1/Tier 2 escalation structures preferred • Must be eligible to work in Canada, as the role is listed as Remote (Canada)

🏖️ Benefits

• Competitive salary • Paid time off • Flexible benefits plan for employees and families • Company matched pension program • Share purchase program • Community giving opportunities • Career growth opportunities • Learning and development opportunities