Contact Centre Sales Agent

🔥 7 minutes ago

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The Travel Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1920

✈️ Travel

🏨 Hospitality

👥 B2C

Travel • Hospitality • B2C

The Travel Corporation is a global travel and hospitality company that creates and delivers guided luxury, sightseeing, adventure, group and tailor-made travel experiences through a portfolio of award-winning travel and hospitality brands. TTC operates destination management companies (DMCs), loyalty programs and a technology arm (TTC Tech), and emphasizes sustainable travel through initiatives like the TreadRight Foundation and its Make Travel Matter® experiences; its net-zero targets were validated by the Science Based Targets initiative. The company highlights immersive experiences, specialist and group travel offerings, and careers across its brands.

📋 Description

• Convert qualified leads into bookings through phone, email, and chat using a consultative sales approach • Own the sales pipeline in Salesforce, log activity, track follow-ups, and manage opportunities to closure • Drive revenue across B2C and B2B channels by recommending suitable travel experiences • Follow up on leads and re-engage prospects through outbound activities • Deliver exceptional service while achieving KPIs for conversion, retention, call quality, and guest satisfaction • Maintain knowledge of product offerings, brand promotions, and travel trends • Participate in enablement sessions, share best practices, and contribute to collective team goals • Build loyalty and repeat business through personalized service and long-term relationship building

🎯 Requirements

• Goal-oriented and able to achieve or exceed sales quotas in a target-driven environment • Consultative selling skills, including asking effective questions, active listening, and recommending suitable products • Proficiency navigating Salesforce to manage leads, track activity, and drive conversions • Understanding of both B2C and B2B customer and trade-partner support • Ability to build rapport and long-term customer relationships • Collaborative team orientation • Experience working in a highly structured, performance-driven, fully remote environment with clear expectations and accountability measures • Flexibility to support a 7-day contact centre operation through rotating morning, evening, weekend, and occasional holiday shifts • Willingness to support overtime during peak periods • Openness to becoming TICO Certified within the first 60 days of employment • Ability to start full-time on October 7, 2026

🏖️ Benefits

• $19.35 CAD/hour base compensation • Uncapped performance-based incentive opportunities • High performers typically average about $10,000 in additional annual incentive earnings • Learning budget • Professional training programs • Career advancement pathways • Paid volunteer days • Participation in sustainability-focused initiatives • TTC covers the cost of the initial TICO certification attempt