Outbound Sales Performance Leader

🔥 12 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🤑 Sales

👻 Ghost score 10%

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Logo of The Travel Corporation

The Travel Corporation

5001 - 10000 employees

Founded 1920

✈️ Travel

🏨 Hospitality

👥 B2C

Travel • Hospitality • B2C

The Travel Corporation is a global travel and hospitality group that creates and operates a portfolio of guided-tour, sightseeing, adventure, and tailor-made travel brands and destination management companies. The company emphasizes immersive, sustainable travel experiences (branded “MAKE TRAVEL MATTER®”), operates destination management companies (DMCs), runs the TreadRight Foundation, and has public sustainability commitments including SBTi-validated net-zero targets. The site copy highlights group travel, specialty travel styles, loyalty programs, and a long heritage (“Driven by Service since 1920”).

📋 Description

• Lead and develop a team of Outbound Sales Specialists to achieve revenue, conversion, and productivity goals • Coach team members through call reviews, performance discussions, and ongoing skill development • Monitor contact rates, conversion rates, revenue attainment, productivity, and funnel performance • Use data and performance insights to identify opportunities, remove barriers, and improve results • Drive outbound sales programs including high-intent leads, past guest campaigns, abandoned carts, and customer reactivation initiatives • Establish and maintain performance management and accountability practices • Partner with Marketing and Contact Center leadership to maximize lead quality and campaign effectiveness • Support recruitment, onboarding, and development as the outbound sales team grows • Recommend and implement improvements to processes, workflows, scripts, and sales practices • Contribute operational insights and best practices to shape and scale TTC's outbound sales capability

🎯 Requirements

• 3+ years of outbound sales experience within a sales contact center, business development, or similarly target-driven environment • Previous people leadership experience with responsibility for coaching, performance management, and team results • Experience managing against measurable revenue, sales, conversion, or productivity targets • Strong understanding of outbound sales methodologies, lead management, and sales funnel performance • Demonstrated ability to use data and reporting to drive performance improvements • Experience coaching consultative selling, objection handling, and conversion techniques • Strong communication and relationship-building skills with the ability to influence across teams • Experience working cross-functionally to achieve broader business objectives • Experience leading outbound sales, inside sales, business development, or contact center sales teams • Experience building, launching, or scaling new sales programs or capabilities • Experience with marketing-generated leads, lead nurturing, customer reactivation, or abandoned cart programs • Experience in travel, hospitality, or another high-consideration consumer sales environment • Experience with Salesforce, Genesys, or similar CRM/contact center technologies

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