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🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💼 Consulting

⚖️ Legal

🛡️ Insurance

Consulting • Legal • Insurance

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Provide telephone and email support for the employer’s tax software products • Apply company policies and procedures to resolve customer issues • Log customer requests and reported issues • Participate in software quality-control testing • Identify and record recurring customer issues • Use active listening to diffuse potentially tense customer interactions • Work 100% from home

🎯 Requirements

• Bilingualism (French and English) is an asset • Availability to work overtime • Availability to work weekends during tax season • Minimum of 1 year of relevant work experience in customer service • Bachelor’s Degree or equivalent experience • University degree in taxation or related field is an asset • H&R Block tax course graduate is an asset • Good knowledge of the accounting cycle and/or experience in an accounting office is an asset • Interest in taxation • Knowledge of corporate income tax (T2/CO-17) and/or trusts (T3/TP-646) • Ability to work collaboratively and cross-functionally • Strong time management and ability to manage multiple priorities • Ability to perform well under pressure • Excellent verbal and written communication skills • Strong problem-solving abilities • Ability to generate innovative solutions • Willingness to learn additional products and services as needed

🏖️ Benefits

• Flex My Way supportive workplace policies • Flexible work arrangements, including work from anywhere for up to 8 weeks per year • Continuous learning and skills development through Grow My Way programming • Flexible vacation • Two company-wide Mental Health Days off • Access to the Headspace app • Retirement savings • Tuition reimbursement • Employee incentive programs • Resources for mental, physical, and financial wellbeing • Two paid volunteer days off annually • Opportunities to participate in pro-bono consulting projects and ESG initiatives