Director, Organizational Development

🕒 August 28

🌐 United States, Canada, +1 more countries – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote 🇵🇭 Philippines – Remote

💵 $230k - $281k / year

⏰ Full Time

🔴 Lead

📚 Learning and Development

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Thumbtack

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

☁️ SaaS

💰 $75M Debt Financing - Thumbtack on 2024-07

Marketplace • SaaS

Thumbtack is an online marketplace that connects homeowners with local service professionals for home maintenance, repairs, remodeling, and other home projects. The platform lets customers describe projects in their own words, browse local pros across many trades (e. g. , cleaners, handymen, plumbers, electricians, painters, HVAC, contractors, landscapers), view reviews and cost estimates, message pros without sharing contact details until messaging, and offers a guarantee up to $2,500 if a job isn't done as agreed. Thumbtack provides consumer-facing apps and a separate pro-focused experience with resources, community, and tools for professionals to manage leads and reviews. It covers every county in the U. S. and emphasizes project guides, cost guides, and home maintenance plans.

📋 Description

• Set and own Thumbtack’s multi-year Talent and Organizational Development strategy • Integrate performance management, career architecture, talent and succession planning, leadership development, and change into a measurable roadmap • Evolve performance management, including goal setting, expectations, feedback, calibration, and accountability • Maintain and evolve career architecture, role and level frameworks, capability expectations, and career paths • Lead talent planning and succession practices, identifying capability and bench gaps and accelerating high-potential employees • Design scalable development experiences to close capability gaps and strengthen manager and senior-leader effectiveness • Apply an AI-first approach to improve insight, personalization, and scale • Establish an integrated measurement framework using business, talent, and program data • Lead a small team of experienced practitioners • Partner with senior leaders and HRBPs on talent and organizational challenges • Report to the Head of People

🎯 Requirements

• 10+ years of experience across talent management, organizational development, learning and development, or related disciplines, including 4+ years leading and developing people • Deep expertise in talent management, including performance, career architecture, talent planning, and succession • Demonstrated strength in leadership development, organizational effectiveness, and change management • Track record of personally designing and implementing scalable talent and organizational solutions with measurable outcomes • Credibility with senior leaders and ability to lead through ambiguity and influence without formal authority • AI-first approach, including hands-on experience building multi-step workflows and sound judgment about AI in sensitive people processes and decisions • Player-coach orientation and analytical mindset • Familiarity with adult-learning and talent-management practices • Ability to use data to improve talent and organizational solutions