IT Systems Engineer II

🔥 13 hours ago

🌐 Canada, Philippines, +1 more countries – Remote

🇨🇦 Canada – Remote 🇵🇭 Philippines – Remote 🇺🇸 United States – Remote

💵 $105.4k - $136.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

👻 Ghost score 0%

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Thumbtack

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

☁️ SaaS

💰 $75M Debt Financing - Thumbtack on 2024-07

Marketplace • SaaS

Thumbtack is an online marketplace that connects homeowners with local service professionals for home maintenance, repairs, remodeling, and other home projects. The platform lets customers describe projects in their own words, browse local pros across many trades (e. g. , cleaners, handymen, plumbers, electricians, painters, HVAC, contractors, landscapers), view reviews and cost estimates, message pros without sharing contact details until messaging, and offers a guarantee up to $2,500 if a job isn't done as agreed. Thumbtack provides consumer-facing apps and a separate pro-focused experience with resources, community, and tools for professionals to manage leads and reviews. It covers every county in the U. S. and emphasizes project guides, cost guides, and home maintenance plans.

📋 Description

• Build, support and scale Thumbtack’s internal systems • Handle inbound IT Infrastructure requests from the business • Triage and handle escalations from the IT Support team • Administer Okta, Google Workspace, Atlassian, Slack, Claude, GitHub and other key tools • Implement and maintain integrations with other platforms and tools • Troubleshoot complex technical problems and document processes • Scope and implement SSO and other integrations • Configure SaaS tools and use automation to improve inefficient business processes • Collaborate with cross-functional teams on systems design, automation and AI tools • Manage data, security and legal governance processes • Maintain compliance with security standards, including least-privilege access, patching, two-factor authentication and VPN • Monitor system health and troubleshoot advanced issues • Participate in on-call rotation for critical components and changes • Drive and contribute to technology projects focused on business value

🎯 Requirements

• 5+ years of IT systems engineering experience in a distributed, enterprise IT environment • Proven track record administering Okta, Google Workspace, Atlassian, GitHub, Claude and Slack • Experience managing infrastructure as code using tools like Terraform or GitOps • AI-first mentality, including enabling tools like Claude and ChatGPT for colleagues and using them in workflows • Proficiency building automations using Okta Workflows, Jira Automations and Slack Workflows • Excellent working knowledge of identity access management systems, services and protocols: SAML, SCIM, LDAP, OAuth2.0/OIDC • Some proficiency in scripting languages, including Python (preferred) and Shell • Understanding of security and compliance methodologies and practices • Experience with security incident response processes and tools

🏖️ Benefits

• Remote work • Participation in an on-call rotation for critical components and changes • Reasonable accommodation for individuals with disabilities • Equal opportunity workplace