IT Systems Engineer II

🕒 October 2

🌐 Canada, Philippines, +1 more countries – Remote

🇨🇦 Canada – Remote 🇵🇭 Philippines – Remote 🇺🇸 United States – Remote

💵 $105.4k - $136.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

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Thumbtack

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

🏪 Marketplace

B2C • Marketplace • Home Services

Thumbtack is a platform that connects people with local professionals offering various services such as home improvement, repair, and cleaning. Users can search for specific services like house cleaning, handyman work, electrical and wiring repair, and more, getting access to trusted professionals with reviews and cost estimates. The platform is designed to make finding, hiring, and working with professionals simple and efficient, with the convenience of managing everything from one app. It serves millions of people across the U. S. , providing a wide range of services including landscaping, event planning, and more.

📋 Description

• Build, support and scale Thumbtack’s internal systems • Handle inbound IT Infrastructure requests from the business • Triage and handle escalations from the IT Support team • Administer Okta, Google Workspace, Atlassian, Slack, Claude, GitHub and other key tools • Implement and maintain integrations with other platforms and tools • Troubleshoot complex technical problems and document processes • Scope and implement SSO and other integrations • Configure SaaS tools and use automation to improve inefficient business processes • Collaborate with cross-functional teams on systems design, automation and AI tools • Manage data, security and legal governance processes • Maintain compliance with security standards, including least-privilege access, patching, two-factor authentication and VPN • Monitor system health and troubleshoot advanced issues • Participate in on-call rotation for critical components and changes • Drive and contribute to technology projects focused on business value

🎯 Requirements

• 5+ years of IT systems engineering experience in a distributed, enterprise IT environment • Proven track record administering Okta, Google Workspace, Atlassian, GitHub, Claude and Slack • Experience managing infrastructure as code using tools like Terraform or GitOps • AI-first mentality, including enabling tools like Claude and ChatGPT for colleagues and using them in workflows • Proficiency building automations using Okta Workflows, Jira Automations and Slack Workflows • Excellent working knowledge of identity access management systems, services and protocols: SAML, SCIM, LDAP, OAuth2.0/OIDC • Some proficiency in scripting languages, including Python (preferred) and Shell • Understanding of security and compliance methodologies and practices • Experience with security incident response processes and tools

🏖️ Benefits

• Remote work • Participation in an on-call rotation for critical components and changes • Reasonable accommodation for individuals with disabilities • Equal opportunity workplace

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