Senior Partnership Manager

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Tidio

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🤝 B2B

☁️ SaaS

💰 $25M Series B on 2022-05

AI • B2B • SaaS

Tidio is a company focused on redefining customer service through its AI-driven products. By leveraging machine learning, Tidio aims to make customer interactions seamless and efficient, aspiring to disrupt the market with innovative solutions. The company values long-term customer value, ownership, and continual learning, ensuring a supportive and diverse work culture. Tidio offers various services including live chat, chatbots, helpdesk features, and integrations with platforms like Shopify, Messenger, and WhatsApp. With a strong emphasis on technology and customer satisfaction, Tidio is committed to enhancing business operations through sales, support, and automation solutions.

📋 Description

• Build and grow a revenue-generating portfolio of agency, affiliate, and solution partners • Source and generate new partnership opportunities via marketplaces, ecosystem listings (e.g., Zendesk, Shopify), outbound outreach, and conferences • Represent Tidio at industry events • Own partner onboarding and activation • Build and deepen long-term partner relationships to drive retention and growth • Track partner performance, referrals, and milestone bonuses • Maintain CRM hygiene and provide regular reporting on partner pipeline and revenue contribution • Coordinate with Finance to validate payouts and ensure accurate commission processing

🎯 Requirements

• 5+ years of experience in B2B SaaS partnerships • Experience with the Shopify ecosystem • Strong outbound prospecting skills and experience sourcing new partners from scratch • Ability to run commercial discovery calls and persuasive sales presentations • Experience working against revenue targets and managing partner pipeline • Previous experience in representing the company at industry events, conferences, or fairs • Understanding of SaaS metrics (MRR, churn, LTV) and partner performance tracking

🏖️ Benefits

• Remote work model with flexible hours • Contract options: B2B or Contract of employment (via Deel) • 26 days off guaranteed in a year • Great development opportunities – company-supported courses and conferences • Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs! • Mental well-being program – individual therapy sessions and resources for employees • Sport & wellness benefit or its financial equivalent. • Free access to one of the most popular e-book/audiobook services • Regular social events (company-wide offsites, team events) • Budget for 1:1 English language classes