Account Manager

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Waste Logic Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1992

🤝 B2B

🔧 Hardware

B2B • Hardware

<Waste Logic Inc. > is a Canada-based provider of managed waste and recycling services for businesses, offering sustainability programs, waste audits and assessments, and customized waste-management plans. They supply and service waste equipment like balers and compactors (rental or purchase), use bin-monitoring technology and a customer portal to collect waste-stream data, optimize service frequency, centralize invoicing, and report on waste diversion to help clients save costs and improve sustainability outcomes.

📋 Description

• Meet or exceed quarterly and yearly gross profit targets, working closely with the Director of Account Management • Conduct regular in-person or online client meetings to review performance, discuss waste diversion efforts, and set new goals • Develop strategic plans aligned with client needs and objectives • Review sensor reports and recommend system optimization solutions, including new equipment, service changes, or vendor adjustments • Monitor customer activity and suggest service improvements based on client needs, seasonal changes, or business shifts • Provide signage, training, and other resources to reduce contamination and meet waste diversion goals • Act as an escalation point for service issues and operational requests • Manage and expand the client portfolio while executing partnership strategies that drive business growth • Serve as the trusted advisor and primary point of contact, providing personalized service, proactive support, and innovative solutions • Assist with other account management tasks as required

🎯 Requirements

• Strong analytical skills with the ability to interpret data and make actionable recommendations • Excellent verbal and written communication skills • Familiarity with French beneficial but not essential • Proven experience in relationship management and customer retention • Strong negotiation skills and a strategic mindset • Excellent organizational skills and ability to prioritize tasks • Ability to think critically and problem-solve in a fast-paced environment • Flexible and adaptable to change • 3+ years in a B2B client partnership/account management role in an industrial service-based industry • Experience in the waste and recycling industry beneficial but not essential • Proven track record in client retention and maintaining and growing long-term business relationships • Knowledge of account management processes, customer retention strategies, and best practices for growing and nurturing B2B relationships • Understanding of effective negotiation tactics and presentation techniques • Strong Microsoft Office skills, including Excel, PowerPoint, and Word • Proficiency in CRM systems such as Salesforce, HubSpot, or similar • Diploma or Degree in Business, Marketing, Communications, or equivalent work experience in B2B sales and account management • Availability to work 8am to 4pm, Mondays to Fridays • Ability to work remotely from Quebec

🏖️ Benefits

• Competitive base salary and commission plan • Full benefits package including Extended Health, Dental, Life, AD&D, LTD, Critical Illness, Employee and Family Assistance Program • Opportunities for growth and professional development • Paid time off, sick days and flex days