Senior Partnership Manager – Team Lead

🕒 September 11

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tidio

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

💰 $25M Series B on 2022-05

Artificial Intelligence • B2B • SaaS

Tidio is a company focused on redefining customer service through its AI-driven products. By leveraging machine learning, Tidio aims to make customer interactions seamless and efficient, aspiring to disrupt the market with innovative solutions. The company values long-term customer value, ownership, and continual learning, ensuring a supportive and diverse work culture. Tidio offers various services including live chat, chatbots, helpdesk features, and integrations with platforms like Shopify, Messenger, and WhatsApp. With a strong emphasis on technology and customer satisfaction, Tidio is committed to enhancing business operations through sales, support, and automation solutions.

📋 Description

• Build and grow a portfolio of high-performing agency, affiliate, and e-commerce partners across North America • Proactively source and close new partners through outbound outreach, marketplaces, partner ecosystems, and industry events • Own the full partnership lifecycle from prospecting and commercial conversations through onboarding, activation, and ongoing growth • Help partners generate revenue by enabling successful go-to-market activities and identifying expansion opportunities • Represent Tidio at industry events and conferences to build brand awareness and generate new partnership opportunities • Monitor partner performance and identify opportunities to increase engagement and revenue • Manage and coach two Partnership Representatives across Europe • Own the North American partner strategy and work closely with an international team • Manage approximately 20 active partners while driving new partner acquisition and team efficiency

🎯 Requirements

• 5+ years of experience in B2B SaaS partnerships, channel sales, or business development • Experience building or scaling early-stage partnership programs is highly preferred • Proven success acquiring partners through outbound prospecting and building partnerships from scratch • Experience working with agencies and/or e-commerce partners • Strong commercial skills, including discovery, presentations, negotiation, and closing • Track record of owning a revenue target and managing a partner pipeline • Experience representing a company at conferences, trade shows, or industry events • Familiarity with the Shopify ecosystem is a strong plus • Experience using PartnerStack, HubSpot, Apollo, LinkedIn Sales Navigator, and email marketing platforms • Experience leading a small, agile team of partnership managers or BDRs is a plus • Must be based in Canada or the USA

🏖️ Benefits

• Base salary + commission • Remote work model with flexible hours • Contract options: B2B or Contract of employment (via Deel) • 26 days off guaranteed in a year • Great development opportunities – company-supported courses and conferences • Individual work tools—MacBook Pro, Dell screen, JBL headphones; equipment can be tailored to your needs • Mental well-being program – individual therapy sessions and resources for employees • Sport & wellness benefit or its financial equivalent • Free access to one of the most popular e-book/audiobook services • Regular social events (company-wide offsites, team events) • Budget for 1:1 English language classes