SMB Account Manager

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Toptal

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

📣 Marketing

🎯 Recruiter

💰 Seed Round on 2012-06

Consulting • Marketing • Recruitment

Toptal is an exclusive network of the top freelance software developers, designers, marketing experts, finance experts, product managers, and project managers in the world. The company provides businesses with access to highly skilled professionals to tackle their most important projects. Toptal's offerings allow companies to quickly and flexibly hire top talent for various roles, including developers, designers, and finance experts, among others. These professionals are rigorously tested and vetted to ensure high quality and an excellent trial-to-hire success rate of 98%. With a global presence and a focus on embracing advanced skills such as blockchain and AI, Toptal is leading the future of on-demand work. Companies rely on Toptal for high-skilled freelance talent across various sectors, ensuring they can build amazing teams rapidly and efficiently as per their project needs.

📋 Description

• Own a portfolio of SMB accounts as the dedicated advisor and primary point of contact • Retain, grow, and ensure the success of client accounts • Conduct insight-driven discovery conversations and assess account health • Build and execute proactive account plans connected to client business goals • Expand accounts across specialized talent, HireGlobal global hiring and payroll, and services offerings • Manage expansion opportunities through qualification, proposal, negotiation, and close • Maintain accurate pipeline and forecast data in Salesforce (SFDC) • Monitor demand signals and platform data to identify unvoiced client needs • Run outreach and engagement campaigns, including Salesloft cadences • Own the client experience from kickoff onward and keep engagements on track • Resolve client concerns and escalate complex issues to Client Experience • Collaborate with Talent Operations, Delivery, HireGlobal, and services experts • Communicate with clients and colleagues through Zoom and Slack • Review calls, seek feedback, and share learnings with the team • Complete onboarding, sales training, mock calls, and role-play scenarios • Conduct client introductions, discovery calls, and account health check-ins • Build qualified expansion pipelines and maintain accurate forecasts • Meet or exceed revenue and expansion metrics • Mentor new team members and share account-management best practices

🎯 Requirements

• Bachelor’s degree is required • 3+ years of B2B account management or sales experience, with a demonstrated history of meeting or exceeding revenue-based quotas • 1+ years of experience in a software consulting or tech sales role, with proficiency navigating the software project lifecycle • Demonstrated experience growing and retaining existing client accounts, creating and closing expansion opportunities, reaching new decision makers, and connecting new business needs to additional solutions • Experience managing a portfolio of accounts in parallel • Ability to translate client business objectives into recommendations and actionable project scopes • Experience maintaining accurate pipeline, forecast, and account data in a CRM • Outstanding written and verbal communication skills • Ability to thrive in a fast-paced, rapidly growing company while managing diverse clients and competing deadlines • Exceptional time management • Exposure to a named sales methodology such as MEDDPICC, Challenger, SPIN, Sandler, or similar • Experience selling more than one product or service line into the same account • Familiarity with global hiring, EOR, or payroll concepts • Fluency with modern sales tooling, including AI-assisted research, call review, and CRM workflows • Resumes and communication must be submitted in English • No visa sponsorship or assistance is offered

🏖️ Benefits

• Fully remote work environment • Onboarding and integration support • Personalized sales and vertical-specific training • Professional development through feedback, call reviews, and coaching • Opportunities to mentor new team members and progress toward senior-level partnership responsibilities