Implementation Consultant

🕒 July 14

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Trapeze Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚗 Transport

☁️ SaaS

🤝 B2B

Transport • SaaS • B2B

Trapeze Group is a provider of integrated transit technology and software for public transportation agencies. Its solutions include enterprise asset management for bus and rail, fixed-route planning and scheduling, route optimization, traveler experience (real-time passenger information and trip planning), mobility-on-demand and paratransit, workforce and operations management, risk/incident and safety compliance, bus stop and electric vehicle integration, plus training and services. Trapeze serves transit agencies (100+ cited) with enterprise-grade software and services to improve reliability, planning, operations, and rider experience.

📋 Description

• Working closely with the Customer, Project Manager and the Professional Services team to ensure that our solution is delivered and operational in the most efficient and effective manner possible. • Analyze and document in detail a customer's business requirements and understand their business processes. • Develop strong relationships with your clients and establish credibility and trust quickly. • Confidently communicate about the Software and the Project status to internal and external stakeholders. • Interpreting union contracts and understanding how a customers business rules will be addressed through different software configurations. • Work under minimal supervision and deal with multiple projects effectively and efficiently, meeting stringent timelines and changing priorities. • Using your strong leadership skills and the ability to think analytically and strategically to resolve problems. • Create training content and deliver training to the customers end users or subject matter experts. • Support customer testing activities; log and track customer issues and ensure they are resolved in a timely manner. • Always looking for ways to make things better, faster and more streamlined – both for customers and internally. • Supporting the building and continuous improvement of implementation templates and project artifacts that are critical to the OPS Implementation Team.

🎯 Requirements

• 3 to 5 years of direct customer facing experience in a technical software support role. • Bachelors Degree or Diploma relevant to the information technology industry is preferred. • Ability to travel up to 75% within North America. • Experience working with MS SQL and Oracle databases as well as writing queries to extract data. • Superior Troubleshooting and problem solving skills. • Excellent consulting and business analysis skills. • Strong Software configuration skills with an ability to work with system logging to identify problems. • Prior experience implementing/testing configurable software solutions. • Superior command of written English with a demonstrated ability to produce quality documentation. • Excellent communication and active listening skills. • Understanding of all Windows Platforms including Windows 7, Windows 10. • Experience with web based service architecture. • Previous experience/knowledge of the transit industry.

🏖️ Benefits

• Health Benefits: Life Insurance, Short-Term, and Long-Term Disability Coverage as well as Medical, Dental, and Vision coverage options for you and your family. • Financial Perks: Employee Stock Purchase Plan, Company Bonus Plan, Referral Bonus Program, Computer Purchase Plan and more. • Work-life balance: Company-paid Holidays, Vacation, and Personal Time Off. • Flexible working hours policy and remote work. • Professional Development: Employee education and development program that includes 100% tuition fees and book reimbursement (Some restrictions apply). • Employee Assistance: This program provides counseling and wellness services.