Partner Support Coordinator – Bilingual

🔥 3 minutes ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 $31 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

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• Just posted.
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Trupanion

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🏥 Healthcare

📣 Marketing

🛡️ Insurance

💰 $60M Post-IPO Equity on 2020-11

Healthcare • Marketing • Insurance

Trupanion is a leading provider of pet insurance, offering comprehensive coverage for dogs and cats. With over 25 years in the industry, Trupanion provides unlimited payout plans and real-time payment at checkout through its VetDirect Pay™ system, ensuring pets receive immediate care without financial stress for the owners. Trusted by over a million pet parents and veterinarians, Trupanion is known for its extensive coverage that includes hereditary conditions, advanced dentistry, allergies, and more. The company emphasizes ease of use with a 24/7 customer service line and a commitment to helping pets through every stage of life.

📋 Description

• Provide real-time support by phone, email, and chat across all partner channels • Manage a high volume of inbound and outbound communications in a queue-based environment • Resolve technical and operational issues and escalate them as needed • Provide accurate information about Trupanion’s products, coverage, policies, claims, and partner programs • Conduct thorough research to propose appropriate solutions for complex situations • Demonstrate professionalism, sound judgment, and a solutions-oriented approach • Work closely with internal teams to ensure a seamless and consistent partner experience • Meet or exceed productivity, quality, and partner satisfaction targets • Support veterinary clinics, breeders, shelters, field representatives, State Farm, and employee benefits program participants

🎯 Requirements

• French and English bilingualism required (Quebec French is a significant asset) • Minimum of two years of experience in a customer service- or partner support-focused contact center • At least two years of experience providing high-volume, multichannel support (phone, email, and chat) • Experience in veterinary services, pet insurance, or healthcare is an asset • Excellent verbal and written communication skills • Ability to learn quickly and navigate multiple tools and systems (telephony, CRM, Excel, and other internal platforms) • Strong attention to detail, thoroughness, and ability to follow standard operating procedures

🏖️ Benefits

• Opportunity to earn monthly bonuses in addition to base salary • Restricted stock units granted to new team members, vesting over four years • Employer-paid extended health benefits for you and your family • Partnership with Wealthsimple for retirement savings (RRSP, pension, and more) • Four weeks of paid vacation • Five weeks of paid sabbatical leave after five years of service • Employer-paid medical insurance for one pet (dog or cat) • Paid time off for volunteering with nonprofit organizations • Open, welcoming, and pet-friendly work environment • Reasonable accommodations to fully participate in the recruitment process, perform essential job duties, and access benefits

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