Senior Bilingual Customer Service Representative – French, English

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TTEC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🤝 B2B

🏢 Enterprise

💰 $1.5G Post-IPO Debt - TTEC on 2021-11

Consulting • B2B • Enterprise

TTEC is a global customer experience and digital services company that combines people and technology to deliver outsourced contact center, customer service, sales, and back-office solutions. The company provides workforce solutions (including work-from-home agents, training, and licensed insurance agents), digital and technology-enabled CX platforms, and support services to large enterprise clients. TTEC emphasizes culture, inclusion, and employee programs while serving other businesses with customer experience and technology-driven services.

📋 Description

• Answer incoming communications from customers via calls, emails and other message formats • Conduct research to provide answers for customers to resolve their issues • Utilize system tools and other resources to find the best contact information for customers and proceed to update systems • Organize and arrange preventive maintenance site visits to be as efficient as possible, minimizing travel time and multiple visits to the same site • Communicate with customers and Field Engineers via phone and email to schedule and reschedule appointments • Mentor junior team members and provide training on best practices

🎯 Requirements

• 1+ year of call center experience supporting a healthcare account • Familiarity with healthcare programs and applications • 1+ year or more post-secondary education or 2 years of equivalent experience • High school diploma or equivalent • Recognize, apply and explain your product or service knowledge • Computer experience • Must already reside in Canada

🏖️ Benefits

• Supportive of your career and professional development • An inclusive culture • Community minded organization where giving back is encouraged • Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives