Senior Program Manager, Talent Development

🔥 21 minutes ago

🇨🇦 Canada – Remote

💵 $99.8k - $124.7k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Design, lead, and evolve high-visibility talent development programs globally • Advise HRBPs and senior leaders on capability gaps and targeted learning solutions • Own flagship development initiatives from needs assessment and instructional design through facilitation, impact measurement, and iteration • Define and champion a global learning strategy • Collaborate with stakeholders to close critical skill gaps across business units • Apply learning science and AI-driven tools to create scalable development experiences • Increase engagement and participation through communications, recognition, and support for internal career mobility • Report to the Senior Director of Talent Development • Travel occasionally for project, team, customer, or training meetings

🎯 Requirements

• Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred • 10+ years in L&D, program design, and facilitation, including at least 7+ years in digital learning innovation • 2+ years specifically applying AI in L&D • 4+ years in instructional design • Proven track record managing vendor partnerships and navigating the learning tech ecosystem • Strong experience with learning analytics, dashboards, and KPIs • Track record leading cross-functional pilots from concept to scaled implementation in fast-paced environments • Executive presence and ability to communicate project plans and development outcomes to cross-functional stakeholders • Comfort operating independently and making high-impact decisions in ambiguous environments • Willingness to travel for in-person training, approximately one trip per quarter • Ability to facilitate training sessions in an engaging, effective, and inclusive manner for diverse global audiences • Experience influencing adoption of new technologies in large, complex organizations • Exceptional organizational and project management skills • Ability to prioritize workload in a fast-paced, ever-changing culture

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • Incentive programs • Commissions • Equity grants • Health and wellness benefits • Retirement contributions • Paid time off • Volunteering and donation support

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