Senior Manager, Sales Operations – Salesforce Analytics, Admin

🕒 August 8

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UBC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

Healthcare • Consulting • Biotechnology

UBC is a company dedicated to improving patient outcomes by connecting specialty therapies to patients in need. They provide modern and customized solutions focusing on access, safety, and evidence generation for biopharmaceutical products. UBC specializes in evidence development, risk management, and patient access, utilizing real-world data and innovative technologies to optimize the healthcare journey and ensure effective medication use.

📋 Description

• Build and maintain scalable data models, dashboards, and analytical tools for data-driven decision making • Manage the full sales analytics process, including data sourcing, cleaning, exploration, modeling, and validation • Partner with senior team members on technology platforms, data sources, and infrastructure enhancements • Develop predictive and prescriptive models to forecast trends and optimize sales • Apply advanced modeling approaches, including knowledge graphs, to integrate diverse data sources and uncover relationships • Evaluate and integrate emerging AI tools • Translate complex analyses into actionable recommendations for senior leadership • Ensure adherence to lead generation processes and hand-offs among marketing, inside sales, and outside sales • Align with marketing on database segmentation, contact sourcing, and lead generation measurement • Maintain information on sales pipeline status, health, trends, and results • Support demand generation package information for management, operations, sales, and marketing • Enhance lead generation performance dashboards for weekly, monthly, and quarterly business management • Support the experience database as a single source of truth for UBC projects and proof points • Serve as subject matter expert for the sales and marketing technology stack • Ensure quality delivery of multiple vendors’ technology solutions across concurrent projects • Develop standard practices, components, and guidelines for integrated technology platforms • Support root-cause analysis for demand generation and sales operations challenges • Recommend strategic solutions and drive resolution through cross-functional alignment • Work on special projects as assigned

🎯 Requirements

• Bachelor’s degree in a related field or equivalent work experience • 5–8 years of relevant experience, or master’s degree and 3–5 years of relevant experience • Complete understanding and wide application of technical principles, theories, and concepts within sales and marketing • Expert/advanced Salesforce CRM proficiency • Experience with content management systems and marketing automation platforms • Ability to provide technical solutions to complex problems using existing solutions from new perspectives • Innovative, thorough, practical solutions aligned with organizational objectives • Strong customer service focus • Ability to anticipate business needs, identify improvement opportunities, and advise stakeholders • Ability to lead discussions with all organizational levels and provide strategic guidance through clear written and verbal communication • Familiarity with clinical research, healthcare, life sciences, or PBM industries • Familiarity with a vendor partner model • Ability to work a flexible schedule for project deadlines • Strong mentoring skills • Ability to prioritize workload and meet project deadlines • Adaptability and willingness to evaluate, recommend, and implement new tools and platforms • Ability to adapt in a dynamic environment and make independent decisions • Demonstrated team collaboration experience • Minimal travel (<25%) may be required

🏖️ Benefits

• Remote opportunities • Competitive salaries • Growth opportunities for promotion • 401K with company match • Tuition reimbursement (after 90 days of employment) • Flexible work environment • Discretionary PTO (Paid Time Off) • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short-term disability (after 90 days of employment) • Long-term disability • Life insurance • Discount programs