Bilingual Roadside Assistance – French

🔥 9 minutes ago

🇨🇦 Canada – Remote

💵 $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

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U-Haul

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1945

📦 Logistics

🏗️ Construction

🍽️ Food & Beverage

Logistics • Construction • Food & Beverage

U-Haul is a company that specializes in providing a wide range of moving and storage solutions. With one of the largest selections of trucks, trailers, and self-storage units, U-Haul serves customers across the US and Canada, offering options for both local and international moves. Their services include truck and trailer rentals, self-storage, portable U-Box containers, and moving supplies such as boxes and packing materials. U-Haul also offers various accessories like trailer hitches and propane refills. Through their app, customers can reserve, pick up, and return rentals 24/7, facilitating an easy and flexible moving experience. U-Haul is a popular choice for military personnel moving locally or cross-country, and their corporate account program provides additional benefits for businesses.

📋 Description

• Handle incoming customer calls for roadside assistance • Initiate outbound calls to customers, roadside assistance service providers, and other personnel • Provide support and expertise to help customers resume their move • Prioritize customer safety • Follow established methods and procedures • Handle files with calm urgency, professionalism, and care • Meet quality-related metrics and goals • Complete self-motivated education through U-Haul University and supplementary eLearning • Assist customers within the first week of employment • Perform customer interactions with instructor support during initial education • Complete fast-paced, hands-on instruction with a set schedule • Begin performing some job duties with customers from the first day • Work from home in a private, quiet workspace

🎯 Requirements

• Must be fluent in both English and French • Complete Tech Skills and Game Criteria Assessments • Ability to express sympathy, empathy, and compassion • Critical thinking and adaptability • Intermediate keyboarding and computer skills • Active and attentive listening • Ability to type while talking; 40 WPM or higher is a plus • Ability to formulate sentences through written text • Ability to navigate and use multiple computer programs at once • Excellent verbal communication and listening skills • Clear speaking voice • General knowledge of U.S. and Canada geography • General knowledge of mapping a location using various programs or applications • Willingness to incorporate feedback to improve performance • Must be available on the weekend, either Saturday and Sunday • Must work required holidays • Must work from a private, quiet workspace at home • Personal home computer meeting the technical requirements • Windows 11 operating system • Minimum 16GB RAM • CPU benchmark score of at least 6,000 • SSD with at least 5GB free space • Bluetooth capability enabled • Webcam and wired USB headset • Internet speeds of at least 50MB download and 5MB upload, with ping under 100 • Applicants must be legally authorized to work in Canada and must not require employer sponsorship

🏖️ Benefits

• Full-time benefits supporting physical, financial, and emotional wellness • Career path planning • Continued education and professional development • U-Haul University education and training • Supplementary eLearning • Skillset-driven continued education coordinated by a manager