Bilingual Patient Care Navigator – Fixed-Term

🔥 5 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 10%

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Act as the primary point of contact for patient-related elements of the Patient Support Program • Enroll patients into the Patient Support Program in a timely manner • Provide inbound and outbound telephone support, including maintenance and adherence calls • Collaborate with patients, insurers, and physicians regarding documentation for maximum reimbursement coverage • Investigate public and private insurers and support employer escalations • Review patient charts, previous therapies, and tests to assist physicians with coverage documentation • Provide therapy guidelines and program education to patients and physicians • Collect information and conduct patient financial eligibility assessments • Liaise with physicians' offices, pharmacies, infusion/injection service providers, and other parties to coordinate services • Track patient services to support quick and continued therapy access • Review, analyze, and validate patient information for accuracy and completeness • Maintain case-management service levels and program KPIs • Maintain accurate patient and clinic information in the CRM system • Foster teamwork with internal patient support teams • Identify coverage obstacles and escalate information to the PSP Supervisor • Follow up and advocate until coverage decisions are received • Maintain confidentiality of patient, client, and corporate information • Perform additional duties as requested by the Manager

🎯 Requirements

• Post-secondary education; experience in healthcare is an asset • Bilingualism (English and French) is required • Experience with reimbursement billing, special access, appeals process, and support/consultation is an asset • Knowledge of private and public reimbursement structures, systems, and processes is an asset • Must be able to work from home and have a quiet, private home office space • Excellent verbal and written communication skills • Strong analytical skills, including interpretation of regulation and legislation • Advanced knowledge of the pharmaceutical distribution industry • Excellent customer service, problem-solving, and conflict resolution skills • Effective interpersonal skills • Exceptional organizational skills and ability to build effective working relationships • Commitment to high service levels • Adaptability and a track record of success during growth and organizational change • Proven ability to develop trust and influence at multiple levels • Impactful and candid communication style

🏖️ Benefits

• State-of-the-art facilities to provide high-quality products and services • Opportunity to be part of a winning, high-performing team • Collaborative, engaging workplace culture • Flexible working environment promoting a healthy work-life balance • Diverse and inclusive culture • Opportunities for learning and growth supported by the Employee Development Program • Industry-leading, in-house corporate training offered throughout the year • Competitive salary • Generous vacation entitlement • Wellness Program with 5 paid days off for well-being • Paid sick days • Competitive benefits package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • Employee & Family Assistance Program • RRSP Matching Program