Cloud IT Support Consultant

🔥 20 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vision33

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Vision33 is a global technology services firm that implements, integrates, and supports cloud ERP and business software solutions for growing organizations. With 20+ years of experience and a large team of certified SAP and Sage consultants, Vision33 delivers end-to-end services including ERP implementation, cloud migration, managed IT and support (TOTAL Care), and professional services. The company also offers proprietary add-ons and platforms such as the Saltbox Integration Platform and Saltbox Experience Platform, plus industry-specific and complementary solutions for HR and eGovernment.

📋 Description

• Provide Tier 2 client infrastructure support through the TotalCare Support Team • Handle a continuous flow of tickets, requests, and escalations across multiple systems and platforms • Rapidly triage, prioritize, and manage concurrent issues while meeting defined SLAs • Manage client incidents end-to-end, from identifying and troubleshooting issues to resolving complex escalations in Windows and Linux server environments • Administer end-user and security profiles across 100+ servers • Configure, deploy, and maintain AWS cloud environments • Use CloudWatch and CloudTrail for proactive monitoring and performance optimization • Perform advanced troubleshooting and system restores in AWS, including Windows Server and SUSE Linux • Conduct root cause analyses and implement corrective and preventive measures • Develop and maintain PowerShell and Bash automation scripts • Configure and support IIS, Apache, Nginx, and file/print services • Coordinate and execute server maintenance and backup programs • Assist customers with restores when required • Create and maintain internal documentation for support procedures and best practices

🎯 Requirements

• Minimum of 5 years of hands-on experience working with AWS cloud environments, with strong troubleshooting and infrastructure support skills • Minimum of 5 years of experience supporting network infrastructure, including routers, firewalls, and related networking technologies • A Bachelor degree or an equivalent combination of education with a minimum of 5 years’ experience working in a client-facing support role • Proven experience supporting Windows and Linux systems in mission-critical environments • Demonstrated competency in server administration and security protocols • Knowledge and exposure configuring routers and firewalls • Scripting experience using Python, Bash, Ruby, or Power Shell • Familiarity with support ‘best practices’ (e.g. ITIL Framework) • Experience supporting servers in an AWS (or other cloud environment) • Knowledge and experience supporting ERP solutions • Exposure to SAP Business One is an asset • Experience with Smartsheet or similar project/task management tools • Experience with Zendesk ticketing system • Ability to process and resolve a high volume of requests efficiently • Strong organizational and time-management skills • Clear, professional communication with technical and non-technical stakeholders • Ability to work in Pacific Time (PST) hours; candidates in Mountain Time (MST) may be considered if they can align with required working hours

🏖️ Benefits

• Competitive total rewards program • Employer investment in employee growth, well-being, and success