Client Service Associate – Planning & Scheduling

🔥 55 minutes ago

🇨🇦 Canada – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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• Just posted.
• Jobs at this company usually fill in 21 days.

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VON Canada

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5001 - 10000 employees

Founded 1898

VON Canada has been leading care at home for over 125 years. Today, we are a highly-trusted non-profit organization that works with our clients, employees, volunteers and partners to provide innovative clinical, personal and social support to people who want the comfort and peace of mind of living in their own homes and communities.

📋 Description

• Coordinate nursing and home support visits with clients using scheduling software and digital tools • Assign visits to nurses and home support workers based on local geography and client needs • Ensure continuity of care and follow guidelines and planning procedures • Receive and process client referrals and updates • Respond to phone inquiries from clients, doctors, service providers, and other agencies • Manage advanced plans and make daily scheduling adjustments for sick calls, client cancellations, and new client admissions • Perform administrative duties • Collaborate with team members and management to maintain adequate staffing levels • Forecast staffing needs for the week • Support clients, nurses, and home support workers to ensure high-quality care • Meet daily and weekly scheduling deadlines in a fast-paced environment • Protect confidential information about clients, colleagues, suppliers, and VON's operations • Perform other duties as assigned

🎯 Requirements

• High school diploma required • University or college education preferred • Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset • Proficiency in MS Office programs, Outlook, faxing software, and database management • Experience in a logistics or scheduling environment • Familiarity with scheduling software such as AlayaCare is an asset • Experience in a healthcare environment is advantageous • Previous customer service experience in a contact center environment is an asset • Experience in a unionized environment is a benefit • A current and original copy of a satisfactory Criminal Records Check • The use of Personal Protective Equipment (PPE) may be required • Ability to work days, evenings, and weekends • Ability to perform physical activities including lifting, carrying, bending, reaching, kneeling, walking, sitting, standing, climbing stairs, and fine hand movements • Ability to protect confidential information

🏖️ Benefits

• Competitive salaries • Vacation time • Paid statutory holidays • Tiered Benefits (health, dental, LTD) for eligible employees • Employee Assistance Program • Defined Benefit Pension Plan with company contribution for eligible employees • Work-life balance from structured schedules • Comprehensive orientation program • Opportunities for skill development, eLearning, and career advancement • Exposure to new health care technology

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