Senior Specialist, Incident Response

🔥 16 hours ago

🇨🇦 Canada – Remote

💵 CA$89k - CA$112k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wealthsimple

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

🛡️ Insurance

💳 Fintech

🔥 Funding within the last year

💰 $393M Series E - Wealthsimple on 2025-10

Consulting • Insurance • Fintech

Wealthsimple is a Canadian financial technology company that provides consumer banking, investing, and wealth management services. It offers chequing accounts, savings, credit cards, self-directed trading (stocks, ETFs, options), cryptocurrency trading, managed portfolios, tax services, and advisory wealth management for high-net-worth clients. Wealthsimple combines digital-first banking and low-fee investing products aimed at retail customers, along with tools and educational content to support personal finance.

📋 Description

• Deliver proactive, cadence-based briefs to senior leaders • Author clear, transparent external communications including status pages, app/web banners, and client emails • Translate system logs, error codes, and technical root causes into plain-language client and business impact • Identify when Legal or Compliance review is required during crises • Integrate regulatory checks into the incident response flow • Serve as chief editor for team communications • Establish playbooks and writing standards for accuracy, speed, and empathy • Shield responders from external noise during active incidents while keeping stakeholders aligned • Rapidly identify and engage stakeholders across Engineering, Product, CX, Legal, and Risk • Navigate high-severity situations and manage executive expectations • Partner with Data Science to quantify incident impact • Lead post-incident reviews to drive root-cause remediation and long-term CX improvements

🎯 Requirements

• 5+ years in major incident response, crisis communications, or technical service operations within fintech, high-growth SaaS, or fast-paced digital product environments • Proven track record leading live-fire, SEV-1/P0 operational crises from inception to resolution • Rapid, decisive judgment under pressure • Exceptional crisis communications and translation skills • Ability to translate system telemetry, logs, and engineer chatter into clear client messaging and executive updates • Fluency with modern tech workflows including Slack, Notion, and Linear incident bots • Experience in fast, distributed, async-first environments • Ability to engage stakeholders across Engineering, Product, CX, Legal, Compliance, and Leadership • Comfort with ambiguity and chaos in high-stakes, reputationally sensitive events • Educational background or formal training in Communications, Public Relations, Journalism, Legal Studies, or a related discipline (nice to have) • Incident tooling fluency with PagerDuty, Rootly, Datadog, Preset, and SQL (nice to have) • Risk intuition regarding compliance, legal, and reputational risk in a regulated financial institution (nice to have) • Fluency in both English and French (nice to have) • Legally eligible to work in Canada • Permanent residence location in Canada

🏖️ Benefits

• Top-tier health benefits and life insurance • Long-term group savings with employer match, through Wealthsimple for Business • 20 vacation days • 4 wellness days • Unlimited sick and mental health days per year* • Work outside Canada for up to 90 days per year* • Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS • Equity